Customer Service Agent

4 weeks ago


Dublin, Dublin City, Ireland First Citizen Finance DAC Full time

The Role: Customer Service Agent, Collections Team

Job Function: Building and maintaining customer relationships

Employment Type: Full Time, Permanent & Pensionable

Company Industry: Financial Services

Company Description: First Citizen Finance ("First Citizen") is a leading provider of Retail Financial Services in Ireland, based in Dublin with nationwide coverage. First Citizen specializes in full life cycle loan origination and servicing to some of Ireland's and Europe's largest financial institutions.

Job Description: As a Customer Service Agent within our Collections Team, the ideal candidate will be required to build and maintain customer relationships.

Responsibilities: These include –


• Handling inbound and outbound calls to customers


• Negotiating repayment of arrears on Loan Agreements


• Assessing customer's current financial circumstances


• Handling general Customer Service queries – by phone and electronically

Job Skills & Requirements: The ideal candidate will possess the following skills and knowledge –

  • Strong communication and interpersonal skills
  • Proficient in the use of MS Word and Excel
  • Ability to work independently as well as part of a team

Training & Development

  • Comprehensive training will be provided
  • Membership of Institute of Bankers is required and will be provided by the company

A competitive remuneration and benefits package will be offered to the successful candidate.

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service

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