DevOps Engineer

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T-Pro is a cutting-edge provider of medical speech recognition and workflow solutions, helping healthcare organisations streamline documentation, reduce clinician burnout, and improve patient care. We leverage AI-driven solutions to enhance efficiency and accuracy in clinical documentation.

Reporting to the Software Engineering Manager / DevOps Manager, the primary duties and

responsibilities of the DevOps Engineer will be:

• Managing Kubernetes clusters in EKS, implementing and optimising scaling tools like Karpenter and KEDA.
• Ensuring efficient and cost-effective usage of AWS resources.
• Enhancing and maintaining CI/CD workflows to support automated deployments.
• Managing GitOps workflows with ArgoCD across all environments.
• Centralising monitoring solutions using tools like Grafana and Prometheus.
• Creating and maintaining dashboards for real-time insights and setting up alerting mechanisms.
• Managing AWS security tools such as WAF, GuardDuty, and Security Hub.
• Ensuring compliance with security best practices and automating security audits.
• Coordinating application deployments across multiple environments.
• Streamlining integrations with third-party tools and platforms.
• Monitoring and optimising AWS costs to ensure budget efficiency.
• Providing cost breakdowns and supporting Accounts and leadership teams with financial insights.
• Implementing redundancy strategies and disaster recovery plans.
• Participating in calls to resolve critical issues and minimise downtime.
• Driving automation initiatives to reduce manual operational overhead.
• Innovating new solutions for scalability, reliability, and performance optimisation.

Key Skills and Competencies

• Expertise in managing Kubernetes clusters, particularly in EKS, with tools like Karpenter and KEDA.
• In-depth knowledge of cloud architecture, scaling, and AWS services.
• Experience in setting up and optimising CI/CD pipelines using tools like GitHub Actions.
• Knowledge of GitOps practices with tools like ArgoCD for automated application deployment. Proficient in tools like Grafana, Prometheus, and CloudWatch for monitoring and visualization.
• Ability to set up alerting and dashboards to ensure real-time insights and issue detection.
• Hands-on experience with infrastructure-as-code (IaC) tools like Terraform, AWS CloudFormation, or CDK.
• Skilled in automating workflows to enhance efficiency and reduce manual intervention.
• Familiarity with AWS security tools like WAF, GuardDuty, and Security Hub.
• Knowledge of best practices for securing cloud environments and ensuring compliance.
• Ability to troubleshoot and resolve infrastructure issues efficiently, including scaling, deployment, and performance problems.
• Expertise in identifying and mitigating AWS cost inefficiencies.
• Excellent communication skills to work effectively with developers, accounts teams, and leadership.
• Capable of enabling self-service workflows for developers, such as automated deployments and monitoring setups.
• Eagerness to learn and implement emerging technologies to improve infrastructure and processes.
• Proactive in identifying opportunities for optimisation and scalability.

Qualifications:

• Bachelor's Degree in Computer Science, Information Systems, or a related field.
• 3-5 Years of Experience in DevOps engineering, cloud infrastructure management, and Kubernetes operations.
• Proficiency in AWS Services, and networking tools.
• Experience with Kubernetes, including EKS, scaling tools like Karpenter, and workload automation with KEDA.
• Hands-on Knowledge of CI/CD Pipelines, GitOps workflows, and deployment tools like ArgoCD and GitHub Actions.
• Strong Skills in Monitoring and Observability, with experience using Grafana, Prometheus, CloudWatch, or similar tools.
• Familiarity with IaC Tools, such as Terraform, AWS CloudFormation, or CDK.
• Security Experience, including implementing WAF rules, managing GuardDuty alerts, and ensuring compliance best practices.
• Strong Problem-Solving Abilities, with experience handling scaling, performance optimisation, and cost management.
• Excellent Communication Skills for collaboration with cross-functional teams and enabling developer self-service workflows.
• AWS Certifications (Preferred), such as AWS Certified Solutions Architect - Associate, DevOps Engineer, or SysOps Administrator.

Reporting Structure:

The DevOps Engineer will report directly to the Software Engineering Manager / DevOps Manager, working closely with both the Development and Integration teams. The role will also serve as a key liaison with the Accounts team to ensure accurate and efficient data management, reporting, and troubleshooting.

Onboarding Process

For the onboarding process, the following could be outlined:

Initial Phase (First 30 Days):

• Familiarisation with T-Pro's AWS cloud environment, Kubernetes clusters, and DevOps
• workflows.
• Shadowing the existing DevOps Engineer to understand current infrastructure,
• pipelines, and pain points.
• Reviewing existing CI/CD pipelines, monitoring tools, and cost management practices.
• Beginning low-risk improvements, such as optimising monitoring dashboards or
• automating small operational tasks.

Mid-Phase (Next 30-60 Days):

• Taking ownership of routine tasks, including pipeline maintenance, scaling
• configurations, and basic troubleshooting.
• Implementing and enhancing monitoring solutions (e.g., Grafana, Prometheus) for all
• Collaborating with the development team to streamline workflows and address
• Starting to refine and document infrastructure-as-code (IaC) practices to improve
• consistency and scalability.

Final Phase (Day 60-90):

• Assuming full responsibility for managing Kubernetes clusters, CI/CD pipelines, and cloud infrastructure optimisations.
• Developing and executing a long-term strategy for cost optimisation, scalability, and security.
• Proactively delivering measurable improvements, such as enhanced deployment speeds, reduced downtime, or streamlined resource usage.
• Establishing automation for recurring tasks to free up capacity for strategic initiatives.

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