Client Service Advisor

3 weeks ago

Dublin, Dublin City, Ireland WTW Full time

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Willis Towers Watson is one of Ireland's leading insurance brokers, risk advisors, pensions, and actuarial consultancies. Over the past 100 years, we have built an outstanding reputation for superior client service. In our Corporate Risk and Broking business, we provide appropriate and innovative Insurance Programmes for our clients. Our clients rely on us to craft strategies to quantify, mitigate, and transfer risk, taking advantage of our specialist industry experience and unparalleled market know-how.

An exciting opportunity is now available for a Client Service Advisor. The primary purpose of this role is to perform the broking role for a portfolio of clients and provide a superior level of client service supporting the business in achieving their objectives. Our objectives are expressed in terms of Client, Financials, People, and Operational Excellence.

The Role

Main responsibilities include:

  1. Perform the broking role for a portfolio of clients, dealing with renewals, claims, and all mid-term alterations and queries.
  2. Achieve the best client service in an efficient and friendly manner, ensuring all client deadlines are met.
  3. Develop an understanding of each client's business and culture.
  4. Support and identify opportunities to enable growth of existing client accounts.
  5. Foster beneficial relationships with insurers.
  6. Follow company procedures for renewals and new business.
  7. Maintain company and regulatory standards, including compliance.
  8. Participate in project work.
  9. Provide technical support to colleagues and assist in resolving client problems.
  10. Build relationships and provide support to different teams across local and offshore business.
  11. Act as an ambassador for WTW's purpose, values, and culture, and appreciate WTW's clients' business.
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