Mechanic Technical Advisor
6 days ago
Job Title: Mechanic Technical Advisor
Salary: Flexible pending experience
Benefits: Pension and Healthcare contributions, Annual leave of 22 days and more
Location: Dublin South (on luas line and free parking)
Contract: Full Time Permanent
Work Model: Fully Onsite (Monday - Friday)
Are you an experienced mechanic with a passion for customer service?
If so, we have the perfect job for you This is a unique opportunity for a qualified mechanic looking to use their knowledge in a new and exciting office environment.
Responsibilities:
- Answer inbound technical customer queries and be the first point of contact for drivers.
- Provide sound technical decisions by investigating the causes of mechanical failure, evaluating solutions, and ensuring that financial decisions are negotiated.
- Achieve agreed performance levels including any call management measures.
- Manage vehicle mechanical repairs and routine maintenance, in accordance with the manufacturer's service requirements and customer's set parameters.
- Ensure all customer queries are dealt with efficiently and in a timely manner.
- Assist with preventative and predictable maintenance; carry out general administration duties daily.
- Be a part of the approvals team by reviewing high estimates, benchmarking costs, and ensuring the parts are fully required.
- Develop relationships and build rapport with customers and business partners to ensure customer satisfaction.
- Additional duties or projects as requested by the Team Leader/Manager.
Requirements:
- Qualified mechanic is required.
- Strong customer service and administration skills.
- Ability to manage multiple tasks concurrently and prioritize.
- Interest/knowledge of the motor industry or maintenance control experience.
- Excellent communication skills.
- IT proficient.
- Must be a self-motivated individual with an eagerness to learn and develop.
- Flexibility.
- LCV experience and commercial awareness is desirable.
- Strong attention to detail.
If you are interested in this role, please apply to Roisin Claffey via the link.
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