Health Care Assistant on Call

Job Title: Health Care Assistant On Call (Rapid Responder). Driving essential. Location: North Dublin (D13 – Swords). Job Type: Full-Time.

Reports To: Health Care Supervisor / Branch Manager

InisCare was established with the core principle that contented caregivers lead to satisfied customers. We maintain the belief that exceptional, dependable, and personable home care services are delivered by individuals who receive support from a skilled and empathetic leadership team. Our goal is to support our team of caregivers in delivering compassionate and professional care that enables individuals to maintain active and fulfilling lifestyles.

Job Summary

The Rapid Responder HCA plays a vital role in providing high-quality, person-centred care to individuals in their homes. This role involves responding promptly to urgent care needs, offering support to regular care assistants, and ensuring continuity of care.

Responsibilities

• Emergency Response: Respond promptly to urgent calls and provide immediate care and support to customers.
• Assess client needs quickly and efficiently to deliver appropriate care interventions.
• Communicate effectively with the care management team to report on the situation and actions taken.
• Adhere to existing working practices, methods, procedures, and any other specific approaches as laid out in the care plan to avoid confusion for the customer when providing short-notice care.

Personal Care

• Assist customers with daily living activities such as bathing, dressing, grooming, and toileting.
• Support customers with mobility, ensuring safe transfers and use of equipment where necessary.
• Prompt medication as prescribed, following company policies and procedures.
• Ensure each task performed with the customer (personal care, meal preparation, etc.) is completed with dignity and respect.

Emotional And Social Support

• Provide companionship and emotional support to customers, encouraging social interaction and participation in activities.
• Assist with meal preparation and household tasks to ensure a safe and comfortable living environment.

Coordination And Communication

• Work collaboratively with other healthcare professionals, family members, and caregivers to ensure comprehensive care.
• Maintain clear and timely communication with the care management team regarding any concerns or updates on client care.
• Work with the Branch Manager and Care Coordinator teams.

Qualifications

• QQI Level 5 Health Care Award or equivalent – Essential
• Full clean driver's license – Essential

Additional Training Requirements

• Children's First – HSE LAND
• Safeguarding – HSE LAND
• Dementia Training – HSE LAND
• GDPR Training – HSE LAND
• AMRIC Basics of Infection Prevention and Control – HSE LAND
• AMRIC Hand Hygiene – HSE LAND
• PPE in Community Healthcare - HSE LAND

Skills

• Basic patient care: bathing, dressing, feeding
• Assisting with mobility and exercise
• Effective verbal and written communication & active listening
• Following instructions and protocols
• Providing companionship and emotional support
• Familiarity with healthcare equipment and devices
• Time management and task prioritization

Competencies

• Empathy and compassion
• Understanding and responding to emotional needs
• Effective teamwork within a healthcare team
• Supporting colleagues and positive team environment
• Adaptability to changing needs and environments
• Willingness to learn new skills and procedures
• Attention to detail in observing and reporting
• Physical stamina for demanding tasks
• Reliability, punctuality and professional appearance and demeanour
• Ethical standards and confidentiality adherence
• Problem-solving and critical thinking

Experience

• Previous experience in a healthcare setting is essential

Benefits

• Competitive salary starting from €33,020 to €37,128
• Mileage paid at €0.44 per km or use of a company vehicle
• Refer-a-Friend Program – €150.00 per referral
• Welcome Bonus €200.00
• Career Progression Plan and guidance
• Ongoing training and professional development opportunities including QQI Level 6 courses
• CPR Training
• Supportive work environment with a focus on employee well-being
• Opportunity to make a meaningful difference in the lives of customers

Hours of Work

• 4 or 3 days per week
• 12-hour shifts, 84 hours Fortnightly
• Every second weekend
• Available 8 am–9 pm

Equal Opportunity Employer

We are an Equal Opportunity Employer. Our company is committed to creating a diverse and inclusive environment where all employees feel valued and respected. We do not discriminate on the basis of gender, age, race, religion, disability, sexual orientation, marital status, family status, or membership of the Traveller community. We welcome applications from all qualified candidates and are dedicated to promoting equality and preventing discrimination in our workplace. In line with the Employment Equality Acts , we ensure that our recruitment, selection, training, and promotion processes are based solely on the abilities and merits of the candidates and employees. We strive to provide a work environment free from harassment and discrimination, and we support equal opportunities in all aspects of employment.