Customer Success Manager

4 weeks ago

Cork, Cork, Ireland Canto Full time
Build Your Career at Canto – Where Innovation Meets Impact

At Canto, we're not just transforming digital asset management—we're creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 4,000+ customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do.

Joining Canto means becoming part of a dynamic team where your contributions truly matter.

We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that's making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together.

If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We're growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto

Job Overview:

We are seeking a Customer Success Manager (CSM) to join our team and help our customers achieve their business goals with Canto. You will be responsible for managing relationships with key stakeholders, driving customer adoption of our product, and ensuring success for our customers through positive NPS and retention. The right candidate will be deeply passionate about helping customers succeed through providing best-in-class service and partnership.

Key Responsibilities:
  • Act as the primary point of contact for customer inquiries, issues, and feedback
  • Develop and maintain strong relationships with key stakeholders and decision-makers within customer organizations by conducting regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions to ensure they are achieving value and develop and implement a MAP with our customers
  • Work closely with the support team to resolve customer issues and provide ongoing support and guidance to help customers overcome challenges and achieve their goals
  • Drive customer adoption by monitoring and analyzing customer usage data to identify trends, opportunities for improvement and potential risks
  • Regularly review and assess customer health metrics to proactively address any issues
  • Create and deliver ongoing training, feature updates, webinars, tutorials, and documentation to increase the adoption of Canto properties
  • Help forecast and mitigate risk, ensuring growth, and drive customer satisfaction
  • Develop and execute plans to improve customer retention and reduce churn
  • Represent the voice of the customer within the company, providing feedback to internal teams to improve products and services, including gathering customer feedback and identifying areas for improvement in our product
  • Advocate for customer needs and priorities during internal meetings and strategy sessions
  • Provide tailored consultations and strategic guidance to help clients achieve their long-term business goals

Qualifications:
  • 3+ years of experience in a customer facing role such as customer success, account management, or sales, working at SaaS companies
  • Effective communication and interpersonal skills. Ability to deliver insightful and compelling presentations, navigate difficult customer conversations with ease, and provide clear and timely information to customers.
  • Proactive and solution-oriented mindset is a must
  • Excellent problem-solving skills and ability to think strategically
  • Strong organizational skills and meticulous attention to detail, coupled with a commitment to task completion and thoroughness
  • Familiarity with digital marketing and/or data ecosystems
  • Data driven and have experience with tools like SFDC, Zendesk, Pendo, and Churnzero

Why Canto is the Place to Be

Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success.

Make an Impact – Your ideas and efforts directly shape our future—every contribution matters.

Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale.

Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie.

Your Voice Matters – We foster open communication and transparency so every idea is heard.

Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence.

Balance that Works for You – We believe success comes from a healthy work-life harmony.

Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us.

A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons.

Come be part of something exciting—your future starts here

Canto is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.
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