Director, eCommerce

A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification, and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

How We Work:

We aim to create an environment where talented individuals are empowered to excel. How we collaborate, innovate, and engage with one another is important to us. Our work is driven by 5 key principles:

• One team, One mission: Our collective dedication to Nitro's mission defines us. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves.
• Own it: We take full ownership of our actions and decisions. We empower one another to lead with confidence, creativity, and a solutions-focused mindset.
• Accountable to our customers: We are dedicated to our customers and take our commitments seriously. We do what we say we are going to do.
• Excellence in execution: Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results.
• Be bold, fail fast, learn faster: We learn as we grow, dare to try, and bravely question. We are not chasing perfection but forever iterating towards it.

These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best.

About ECommerce at Nitro:

The ECommerce team is part of the Revenue Marketing team at Nitro. We are responsible for the revenue and growth for our ECommerce motion. We also connect the dots between our ECommerce customers and their journey and our Enterprise CS and Sales team ensuring our customers are supported in the way they want with a seamless customer experience.

The Role:

We are looking for a commercially focused Director of ECommerce, based in Dublin, to lead the team responsible for ECommerce revenue at Nitro. As Director of ECommerce, you'll own the ECommerce revenue number and will be responsible for increasing conversion and maximizing revenue while improving the experience our customers have as they trial our software, purchase, renew, and manage their subscriptions. This role is for someone who considers themselves a marketer, a salesperson, and cares deeply about customer and product experiences. You like to be hands-on, data-focused, and are excited to see your work translate into revenue success.

What you'll be doing:

• With the VP of Revenue Marketing, define the revenue plan for ECommerce including critical inputs and data required to achieve the plan.
• Work with a cross-functional tiger team including product, IT, finance, sales, and operations to define the required needs to achieve the plan and to execute cross-functional projects.
• Own our ECommerce tech stack and vendor alignment to ensure a seamless buying and adoption process for our online buyers.
• Own, monitor, and drive the ECommerce number and partner with the wider marketing team to align and drive overall revenue for the organization.
• Partner with the performance marketing, web, and operations team to utilize all digital channels to drive EComm revenue goals. Drive a consistent program of testing and optimizations to improve our EComm experience.

We'd love to hear from you if you:

• Care deeply about delivering against revenue goals for an organization.
• Have prior experience working in a business that has both EComm sales and direct sales.
• Are data-driven, with strong analytical skills.
• Have a bias toward action.
• Can be both hands-on and strategic and can distill complex issues into simple solutions that get us to goal.
• Can tailor your communication to a variety of audiences at all levels of the organization, cutting through opinions with data.
• Can quickly understand and master new domains and are excited to learn new things.
• Are comfortable working in a fast-paced, dynamic environment and unafraid of change.

About Us:

Nitro is a global SaaS leader for seamless digital document workflows, offering a suite of solutions for PDF, eSigning, identity verification, and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500.

Why Nitro?

Along with our regular benefits and programs (including health, dental, vision, and retirement as standard), we are also very proud to offer a few additional initiatives to future Nitronauts:

Hybrid Work: Our team embraces the hybrid work model, appreciating its blend of flexibility and structure. We combine three days of in-person collaboration at our global offices in Toronto, Dublin, Antwerp, Porto, and Melbourne with the convenience of two days of remote work each week.

We understand the importance of taking time off, which is why we have a Recharge Week in February. It's a time when everyone takes a break together, making it easier for all of us to relax and refresh for the year ahead.

Benefits: Nitro provides all employees with a comprehensive benefits package that includes health insurance, dental and vision coverage, and wellness perks. We also offer pension/401k matching, along with many other country-specific benefits.

Nitro strongly encourages applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We provide an accessible candidate experience and invite you to request any accommodations or adjustments throughout the interview process and beyond.