Current jobs related to Cloud Support Engineer - Dublin, Dublin City - CalypsoAI

  • Cloud Support Engineer

    4 weeks ago

    Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2855443 | Amazon Web Services EMEA SARL (Irish Branch)Amazon Web Services is the market leader and technology forerunner in the Cloud business.AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers...

  • Senior Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Menlo Ventures Full time

    Where Data Does More.Join the Snowflake team.Senior Cloud Support Engineer - Data Integration & ETLBuild the future of the AI Data Cloud.Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results.We are a team of subject matter experts collectively working toward our...

  • Senior Cloud Support Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Snowflake Full time

    Join to apply for the Senior Cloud Support Engineer - Application & Security Governance role at Snowflake4 days ago Be among the first 25 applicantsJoin to apply for the Senior Cloud Support Engineer - Application & Security Governance role at SnowflakeWhere Data Does More. Join the Snowflake team.Senior Cloud Support Engineer - Application & Security...

  • Senior Cloud Support Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Snowflake Full time

    Join to apply for the Senior Cloud Support Engineer - Data Integration & ETL role at Snowflake4 days ago Be among the first 25 applicantsJoin to apply for the Senior Cloud Support Engineer - Data Integration & ETL role at SnowflakeWhere Data Does More. Join the Snowflake team.Senior Cloud Support Engineer - Data Integration & ETLBuild the future of the AI...

  • Senior Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Snowflake, Inc Full time

    Where Data Does More.Join the Snowflake team.Senior Cloud Support Engineer - SQLBuild the future of the AI Data Cloud.Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results.We are a team of subject matter experts collectively working toward our customers'...

  • Senior Cloud Support Engineer

    4 weeks ago

    Dublin, Dublin City, Ireland Snowflake, Inc Full time

    Where Data Does More. Join the Snowflake team.Senior Cloud Support Engineer - SQLBuild the future of the AI Data Cloud. Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers'...

  • Senior Cloud Support Engineer

    3 weeks ago

    Dublin, Dublin City, Ireland Snowflake, Inc Full time

    Where Data Does More.Join the Snowflake team.Senior Cloud Support Engineer - Application & Security GovernanceBuild the future of the AI Data Cloud.Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results.We are a team of subject matter experts collectively working...

  • Senior Cloud Support Engineer

    4 weeks ago

    Dublin, Dublin City, Ireland Snowflake, Inc Full time

    Where Data Does More. Join the Snowflake team.Senior Cloud Support Engineer - Data Integration & ETLBuild the future of the AI Data Cloud. Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward...

  • Senior Cloud Support Engineer

    4 weeks ago

    Dublin, Dublin City, Ireland Menlo Ventures Full time

    Where Data Does More. Join the Snowflake team.Senior Cloud Support Engineer - SQLBuild the future of the AI Data Cloud. Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively working toward our customers'...

  • Senior Cloud Support Engineer

    4 weeks ago

    Dublin, Dublin City, Ireland Snowflake, Inc Full time

    Where Data Does More. Join the Snowflake team.Senior Cloud Support Engineer - Application & Security GovernanceBuild the future of the AI Data Cloud. Join the Snowflake team.Snowflake Support is committed to providing high-quality resolutions to help deliver data-driven business insights and results. We are a team of subject matter experts collectively...

Cloud Support Engineer

4 weeks ago

Dublin, Dublin City, Ireland CalypsoAI Full time

Location: 20 Hatch Street Lower, Saint Kevin's, Dublin, D02 HC80

Hybrid Model: 1 day per week in office

About Us

Software is eating the world - and AI is eating software. Just like the last two decades have seen software penetrate every industry and use case - the next two decades will see AI touch everything we do. And as more and more of the mission-critical systems that run our lives are entrusted to algorithms, reliability and safety become a real concern. This is where CalypsoAI comes in - we build tools for trusted AI.

This role combines the immediate responsibilities of a skilled Technical Support Engineer within a SaaS (Software as a Service) environment with a clear path for professional development toward a Site Reliability Engineering (SRE) focus. The ideal candidate possesses a strong technical foundation, thrives in a fast-paced troubleshooting environment, and is passionate about automating processes to ensure exceptional customer experience.

Proactive Monitoring and Uptime Assurance:

  • Monitor key SaaS application metrics, logs, and alerts to identify and preempt
  • Maintain a 24/7 support model ensuring high availability and performance of the SaaS environment.

Customer-Centric Incident Response:

  • Serve as a primary point of contact for technical customer inquiries and issues.
  • Collaborate with customers to understand their needs, troubleshoot problems effectively, and provide clear explanations.
  • Triage, escalate, and own the resolution of technical incidents.
  • Analyze metrics, logs, and incident reports to provide critical insights to the development team for troubleshooting and continuous improvement.
  • Drive efficiency by identifying patterns and areas for automation.

Site Reliability Engineering (SRE) Development:

  • Propose and implement process automation to streamline incident resolution and improve overall system reliability.
  • Introduce SRE concepts and best practices as the team matures, enhancing monitoring, alerting, and self-healing capabilities.

Qualifications

  • 2-4 years of experience in a technical support or systems administration role
  • Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience
  • In-depth understanding of SaaS environments and cloud-based architecture (Preferably AWS)
  • Proficiency in a scripting language (e.g., Python)
  • Strong understanding of networking, databases (Postgresql), and operating systems (Linux)
  • Solid understanding of web technologies (HTTP, REST APIs, JSON, etc.)
  • Excellent problem-solving, analytical, and communication skills, both written and verbal
  • Ability to work independently and collaboratively within a team
  • Willingness to learn new technologies and adapt to changing requirements
  • Experience working with a ticketing system

Bonus

  • Knowledge of monitoring tools (e.g., Prometheus, Grafana)
  • Experience with Kubernetes
  • Experience with configuration management tools (e.g. Terraform)
  • Familiarity with cloud infrastructure and technologies
  • Previous exposure to SRE principles and practices

Why CalypsoAI?

  • To start with: we at CalypsoAI are building the first-ever security for AI solution
  • If that's not enough: We are a fast-growing startup meaning we have great opportunities to grow within the company
  • Endless opportunities to learn from our inspirational, talented team members
  • You will never be bored at work again if you join us
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Engineering and Information Technology
Industries
  • Software Development
#J-18808-Ljbffr