Operations Manager

3 weeks ago


Galway, Galway, Ireland The McWilliam Park Hotel Full time

Location: McWilliam Park Hotel, Kilcolman Road

Join our fabulous team at McWilliam Park Hotel as Operations Manager.

The ideal candidate should have experience in hotel operations and people management and be looking to progress within the hospitality industry.

About McWilliam Park

The McWilliam Park Hotel is a Failte Ireland approved luxurious four-star hotel. The atmosphere is warm and friendly, making it a popular hotel for celebrating special occasions like weddings or to enjoy a romantic break or family getaway.

The hotel boasts 103 comfortable large sized hotel bedrooms, a leisure club (Evolve Health & Fitness) with a fully equipped gym, an indoor heated swimming pool and children's pool.

Responsibilities
  1. To lead the Management Team to ensure the smooth running of the hotel operation on a day-to-day basis.
  2. Provide strategic support to the General Manager for F&B hotel operations.
  3. Effectively lead, motivate, and communicate clearly in developing the team.
  4. Manage all areas within your remit to ensure positive customer experiences through the implementation of all standards and service culture.
  5. Maintain and develop systems, policies, and procedures to ensure the smooth running of the business.
  6. Responsible for effective relationship building with customers and employees.
  7. Available to work a variety of shifts including early mornings, late nights, weekend shifts including Public Holidays.
  8. To assist in all Food and Beverage Outlets across the Hotel as required.
  9. Responsibility whilst on shift, for all Food & Beverage areas to include planning and coordinating service, supervision and training of team members, cash handling and guest assistance.
  10. Be proactive and have a desire to develop standards and promote continuous improvement among employees.
  11. Lead the development and continuous learning of the hotel staff.
  12. Support the profitability and cost management of the hotel.
  13. Ensuring that each department is operating in accordance with the hotel standards and staffing levels.
  14. Be courteous and professional and focused on providing a consistently high standard of service.

Carrying out duty shifts and assisting in Reception, Accommodation and all Food and Beverage outlets when the need arises.

RequirementsAbout The Role
  1. 3-4 years' experience in Operations management.
  2. Standards Driven; particularly in Food & Beverage.
  3. Strong desire to progress and develop your career in hotels.
  4. People leadership and motivation experience.
  5. Strong communicator; and comfortable in contributing to the overall hotel strategy.
  6. Ability to build relationships and influence with all levels of the business.
  7. A passion for customer service.
  8. Flexibility and a proactive approach are a must in this role.
  9. Excellent communication and people management skills, enthusiastic and motivated.
Perks and Benefits of working at the McWilliam Park Hotel:
  1. Very competitive salary
  2. PRSA pension scheme
  3. Career progression opportunities across the Windward group
  4. Employee Assistance Programme
  5. Digital Wellness Programme
  6. Complimentary, high quality meals on duty including breakfast, lunch & dinner
  7. Complimentary barista-style coffee
  8. Discounted room & dining rates in Windward properties for you as well as friends and family
  9. Refer-a-friend scheme
  10. Training and development opportunities dedicated to your development
  11. Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
  12. Cycle-to-work scheme
About Windward Management

McWilliam Park Hotel is managed by Windward Management. Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 employees in Ireland and Continental Europe. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.

Join Us Today as Operations Manager

Company Culture

At Windward Management, people are at the heart of success. The company nurtures a culture rooted in respect, collaboration, and a shared commitment to excellence. Employees are empowered to innovate and contribute to meaningful outcomes while enjoying a strong focus on work-life balance. Windward fosters professional growth through tailored development opportunities, ensuring each team member can achieve their career aspirations. This positive, inclusive workplace values individual contributions, encourages open communication, and celebrates success collectively.

Closing Date

Thursday 1st May, 2025

Contract Type

Fulltime

Salary

Based on Experience

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