Reservations Agent

Join to apply for the Reservations Agent role at O'Donoghue Ring Collection.

O'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence. Awarded a 'Great Place to Work' in December and Green Hospitality Certified.

The O'Donoghue Ring Collection is recruiting for an experienced Reservations Agent to join our team in Killarney. We are looking for an individual with passion, drive, and enthusiasm for the role, with a proven track record in a similar position, and the ability to work within a team. The candidate will be required to work 5 shifts per week including weekends.

• Process reservation bookings for the collection of hotels by both email and phone.
• Thoroughly investigate any no-shows with each Reception desk.
• Ensure that all sales opportunities are maximized.
• Ensure all guest requests are communicated to all departments.
• Update hotel availability and constantly update the reservations system.

• Previous experience in an associated role is an advantage.
• An organised professional.
• Passionate about customer care.
• Must have fluent written & spoken English.

When you join the O\'Donoghue Ring Collection, you join a community of smart, caring, talented individuals working together to deliver first-in-class results. Here are some ways we support and invest in our team:

• Awarded a Great Place to Work
• Competitive salaries
• Discounts on Hotel Stays, staff rates in our hotels across the collection, and special Family and Friend rates for accommodation.
• Discounts on Dining, and discounts for all food outlets in 4 hotels for you and a companion, as well as the individual restaurants and bars that are part of the collection.
• Meals on Duty and Free Coffee on Duty, provided in our refreshed canteens.
• Discounts for Take-Away
• Career Progression with a clear career path
• Employee Fitness with free access to our leisure centres
• Employee Wellness programme and discounts on spa products and treatments

If you want to make an impact, O\'Donoghue Ring Collection is the place for you. Not sure if you meet all the qualifications? If this role excites you, we encourage you to apply. Explore all opportunities on our careers page.