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Trade Floor IT Support Analyst

4 weeks ago

Dublin, Dublin City, Ireland developrec Full time

Direct message the job poster from developrec

Head of Global Delivery Centre | Tech Recruitment Partner @ developrec

Contract Trading Floor Desktop Support Analyst - (Office365, VIP Support, Zoom, Active Directory, Windows) – Inside IR35 – Dublin - Onsite 5 days a week

My client, a globally recognized Asset Management firm, is looking to hire an experienced IT Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) to join their rapidly growing business in Dublin.

Before applying for this role, please be aware that you will be required to come into their office 5 days a week.

As a business, they are one of the largest alternative asset managers in their industry and currently manage 915 billion in assets They operate in private equity, real estate, public debt and equity, infrastructure, life sciences, and growth equity.

They are looking for an experienced customer-facing Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) who has previous experience working in a fast-paced financial services environment, dealing with a variety of users, including executives and VIPs.

The Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) will need to be a great communicator, proactive, and have a keen eye for detail.

Responsibilities for the Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows)
  • Maintain documentation on how the executives use their technology.
  • Proactively identify and track problems/enhancements to continuously improve user experience.
  • Identify new technologies or offer alternative ways to enhance workflows.
  • Troubleshoot PC hardware and software issues.
  • Troubleshoot iOS, Windows 10, and Microsoft O365.
  • Provide remote support to senior executive home offices even after hours.
  • Proactively coordinate with assistants on their technical needs during travel.
  • Monitor and triage VIP queues to avoid any outstanding tickets for the team.

If you are a proactive Desktop Support Analyst (Office365, VIP Support, Zoom, Active Directory, Windows) and have experience supporting VIPs in a fast-paced trading floor/asset or wealth management environment, then I would love to hear from you.

Seniority level

Associate

Employment type

Full-time

Job function

Information Technology

Industries

Financial Services, Investment Banking, and IT Services and IT Consulting

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