Front Desk Receptionist

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Job Title: Front Desk Receptionist
Location: Park Hotel Kenmare, Kenmare, Co. Kerry
Department: Reception
Reports To: General Manager & Reception Manager
Employment Type: Full-Time

Responsibilities:

• Greet and welcome guests with warmth and professionalism.
• Manage check-ins and check-outs, ensuring accuracy and attention to detail.
• Respond to guest inquiries and requests both in person and via phone or email.
• Coordinate with other hotel departments, namely housekeeping, porters and Reservations to ensure seamless service.
• Handle guest complaints or concerns promptly and professionally.
• Maintain the cleanliness and organisation of the front desk area.
• Process payments and maintain accurate records of transactions.
• Provide guests with information about hotel amenities, local attractions and services.
• Uphold the hotel's standards of appearance, conduct and confidentiality at all times.

Qualifications

• Proven experience in a front desk or guest service role, preferably in a luxury or five-star setting.
• Proficiency in hotel software systems (, Guestline, Opera, Hotsoft or a similar PMS).
• Exceptional interpersonal and communication skills.
• Fluency in English.
• Impeccable grooming and professional presentation.
• Ability to multitask in a fast-paced, high-pressure environment.
• Degree or diploma in hospitality is a benefit but is not essential.

Additional Information

• Competitive Wage
• Use of our pool/ gym facilities
• Discounted rates at Park Hotel Kenmare
• Discounted rates at other R&C properties