Retail Optical Assistant

4 weeks ago

Clondalkin, South Dublin, Ireland Vision Express Full time
Overview

Join to apply for the Retail Optical Assistant role at Vision Express. As a Retail Optical Assistant at Vision Express, you'll assist our customers in finding and selecting eyewear that meets their needs. You'll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. Vision Express aims to help customers "See More and Be More" by delivering tailored and effective service to maximise their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, we are open to discussing flexible options. If this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week, we are happy to discuss flexible options further.

Who are we?
Vision Express has over 550 stores across the UK and Ireland, offering a variety of locations from city centre flagship stores to smaller village stores and coastal locations. We are part of the EssilorLuxottica family, a global leader in lenses, frames and sunglasses, with brands including Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, among others.

What are we looking for?
  • Provide excellent customer service, with the ability to offer personalised assistance and address customer needs and concerns.
  • Great communication and rapport building to translate professional terminology into language understandable to patients.
  • Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide the best service and product recommendations.
  • Ability to work as part of a team, with colleagues across the whole store.
  • Ability to work under pressure and handle challenging situations in a fast-paced retail environment.
  • Confidence, passion, drive and enthusiasm.
  • Knowledge and understanding of optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote products to help meet store targets.
  • Arrange and maintain the store's look and feel, keeping it organised and stocked to provide a visually appealing environment in line with store marketing guidance.
Benefits and additional information
  • Sales and performance-based bonus
  • Targeted incentives
  • Pension scheme
  • Life Assurance - 2 x your basic annual salary
  • Free eyewear annually from day one of joining
  • Opportunities to get involved with the OneSight EssilorLuxottica Foundation
  • Discounts throughout the year for friends and family
  • Employee Assistance Program offering confidential support and advice
  • 33 days annual leave, increasing with length of service, with option to buy or sell holiday
  • Flexible health-related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
  • Opportunities to join a company-wide community with peer-to-peer knowledge sharing
  • Flexible lifestyle benefits, including Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and Cycle to Work Scheme
  • And more
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Health Care Provider
  • Industries: Retail

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