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Head Receptionist

1 month ago

Bray, Wicklow, Ireland Storm Recruitment Full time

Our client is seeking a Head Receptionist to join their Front Office team. This is a hands-on, team-focused role suited to someone who enjoys guest interaction and supporting day-to-day hotel operations.

Key Responsibilities:

  • Lead and supervise the Front Office team, maintaining high levels of customer service
  • Oversee the check-in and check-out processes to ensure accuracy and efficiency
  • Respond promptly and professionally to guest inquiries, complaints, and special requests
  • Ensure reservations and billing procedures are carried out correctly
  • Provide training and ongoing support to the reception team
  • Assist with staff rotas and ensure appropriate front desk coverage
  • Monitor daily front desk operations to align with hotel policies and procedures
  • Support the Front Office Manager with administrative duties and reporting
  • Uphold health, safety, and security standards within the department

Qualifications:

  • Minimum 2 years' experience in a similar role
  • Strong leadership, communication, and organisational skills
  • Experience with Microsoft Office Suite; knowledge of hotel PMS systems is an advantage
  • A guest-focused, proactive mindset with strong problem-solving skills
  • Flexibility to work a variety of shifts, including evenings, weekends, and bank holidays
  • Positive attitude and ability to work in a fast-paced hotel environment

Benefits:

  • Meals on duty
  • Staff discounts on spa treatments and restaurant offerings
  • Free on-site parking
  • Opportunities for career progression and development
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