L2 Deskside Support Engineer – Dublin

4 weeks ago

Dublin, Dublin City, Ireland ICT Services Full time

ICT Services is currently seeking a Level 2 Deskside Support Engineer for a full-time, on-site role in Dublin. This position involves working at a customer site in Dublin, initially on a 6-12 month daily rate contract with the possibility of permanence after 1 year.

ICT Services is a leading IT field services, roll-out, and support services group with a team of over 100 professionals. The team provides comprehensive all-Ireland service from nine offices and parts hubs, partnering with major developers and IT manufacturers worldwide. Headquartered in Dublin with a subsidiary in Northern Ireland, the group offers top-tier IT solutions to prominent clients across various sectors in Ireland, ensuring rapid response and round-the-clock dependability.

This role is based at the Dublin 12 office but may vary depending on project and customer demands.

Responsibilities:
  • Provide remote and on-site support to end users.
  • Troubleshoot PC-related issues via phone, remote tools, or on-site.
  • Manage daily technical support and client environments.
  • Perform second-level diagnostics and support on hardware, PCs, laptops, handhelds (iOS & Android), and printers.
  • Build, configure, and deploy computers, tablets, and handheld devices.
  • Re-image PCs and laptops using scripts and installers.
  • Install, diagnose, and troubleshoot desktop software to ensure maximum availability.
  • Handle on-site hardware repairs.
  • Replace hardware according to company refresh policies.
  • Manage devices with Microsoft Endpoint Configuration Manager.
  • Deploy software via SCCM.
  • Perform remote troubleshooting using tools like TeamViewer and MS Teams.
  • Install and configure Citrix Netscaler.
  • Manage Office 365 and Adobe licenses and deployments.
  • Manage users and groups within Azure Active Directory.
  • Utilize Microsoft Endpoint Manager (Intune).
  • Update asset tracking databases with hardware changes.
  • Coordinate with local management on hardware needs.
  • Support printers, scanners, and peripherals.
Requirements:
  • Minimum of 2 years desktop support experience.
  • CompTIA A+ certification.
  • Hands-on experience with SCCM.
  • Basic networking knowledge, including patching and cabling.
  • Extensive knowledge of Windows 7, Windows 10, MS Office, and Office365.
  • Strong problem-solving skills.
  • Effective communication skills with customers and management.
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