Customer Support Representative

2 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

Social network you want to login/join with:

Customer Support Representative (Japanese), DublinClient:

Playrix

Location:

Dublin, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

ac26fd1aa1c2

Job Views:

7

Posted:

15.03.2025

Expiry Date:

29.04.2025

Job Description:

Customer Support Representative (Japanese)

Playrix is the largest gaming company in Europe and is among the top 3 most successful mobile developers in the world. We have created such hit games as Gardenscapes, Fishdom, Manor Matters, Homescapes, Wildscapes, and Township, which have been downloaded more than 2 billion times. Over 100 million people play our games every month.

We are currently seeking a dynamic Customer Support Representative with proficient knowledge of Japanese. By joining us, you'll have the opportunity to assist and support the players of games enjoyed by millions of people worldwide.

Tasks
  1. Being a go-to expert who provides tech support for our free-to-play mobile games' multiple platforms (manage player tickets with the help of support engineers)
  2. Engaging with a global player base, offering technical advice and assistance
  3. Identifying, prioritizing, and swiftly resolving issues, collaborating with diverse departments such as production, QA, design, programming, legal, and marketing for seamless solutions
  4. Using your research skills to come up with solutions and enhance our support services
Requirements
  1. Excellent communication skills in English, both verbal and written
  2. Excellent communication skills in Russian, both verbal and written
  3. Excellent communication skills in Japanese, both verbal and written
  4. A knack for swiftly grasping technical concepts and explaining them to users with different levels of technical expertise
  5. Experience playing mobile games is preferred
Benefits

Healthcare: We reimburse online sessions with a psychologist and offer you and your children healthcare, including dental insurance and treatment for COVID-19.

Work-life balance: We offer a generous amount of paid vacation days and sick leave. In special circumstances, additional days off can be requested.

Professional development and education: We reimburse participation in relevant conferences and courses, and regularly conduct internal bootcamps. We also provide access to discounted English language courses.

Entertainment and merch: Every year we hold hundreds of events around the world, including contests, sports challenges, parties, hackathons, and offline events for individual teams.

Fitness: We support leading a healthy lifestyle and offer reimbursement for gym memberships, or fitness app subscriptions.

Community involvement: We launch charity projects and support the initiatives of employees through our grant competition.

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