Senior Client Service Analyst

3 weeks ago

Limerick, Limerick, Ireland Pontoon Solutions Full time

Direct message the job poster from Pontoon Solutions

Principle Recruiter - Pontoon Solutions -Investment Banking UK & IRE

Senior Client Service Analyst - Custody

Limerick

6 months

One of our Large Financial clients is currently looking for a experienced Client Service Analyst - with Custody or TA, fund experience

ROLE

Based in Limerick, the successful candidate will be responsible for maintaining and developing client relationships internally & externally. The role entails developing and mentoring team members to understand the products and services that we support to ensure that we provide a superior level of service to our extensive client base. The successful candidate will assist with leading a developing team while at the same time ensure we exceed our client expectations for all custody queries.

RESPONSIBILITIES

  • Oversight of a team of client service representatives that are responsible for day to day servicing of our clients.
  • Point of consultation for clients.
  • Initiates frequent, proactive communication.
  • Leads / Conducts Service Reviews.
  • Develop and maintain effective relationships with critical business partners, internal clients & relevant third parties, e.g. trustees, external advisors, consultants, etc.
  • Track service & delivery results against project plans and SLD (Service Level Delivery),
  • Adherence to risk and control policies that are set forth by and regulated bodies
  • Monitor service & delivery through client reviews, internal / external surveys, specific client feedback, consultant feedback etc.
  • Provide appropriate escalation of service & delivery and other relevant issues / opportunities to the Client Service Manager.
  • Promote the highest standards of integrity, accountability & client service across GFS EMEA and the global GFS business.
  • Create and foster an inclusive environment where team members interact with trust, respect and a shared sense of purpose and collective impact
  • Set clear goals, expectations and provide regular updates to the team that objectives are being achieved.
  • Support and guide partners development through daily coaching and training opportunities
  • Complete all daily tasks that are expected from a Team Leader to ensure that we are compliant with policies.

Skills/ Experience

  • Several years' experience within Fund Services (preferably Custody)
  • Previous leaderships skills
  • Technical knowledge of the securities industry, its products and instruments.
  • Excellent interpersonal skills including ability to persuade and influence change / best practice.
  • Ability to communicate with partners and clients at all levels.
  • Ability to foster an inclusive environment within team.
  • Ability to learn and share knowledge on client strategy, infrastructure, products,
  • Organisational skills with the ability to multitask and prioritise when needed.
  • Proven ability to drive service delivery, efficiency, effectiveness and productivity.
  • Ability to identify and implement areas of improvement that will have a lasting effect on the department.

Team player who understands what it is to be a leader in a developing department

Seniority level
  • Seniority levelAssociate
Employment type
  • Employment typeContract
Job function
  • Job functionAnalyst

Referrals increase your chances of interviewing at Pontoon Solutions by 2x

Sign in to set job alerts for "Client Services Analyst" roles.

Limerick, County Limerick, Ireland 1 week ago

Shannon, County Clare, Ireland 2 days ago

Limerick, County Limerick, Ireland 4 days ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

  • Senior Client Service Analyst

    4 weeks ago

    Limerick, Limerick, Ireland Pontoon Solutions Full time

    Senior Client Service Analyst - CustodyLimerick6 monthsOne of our Large Financial clients is currently looking for a experienced Client Service Analyst - with Custody or TA, fund experienceROLEBased in Limerick, the successful candidate will be responsible for maintaining and developing client relationships internally & externally. The role entails...

  • 15h Left Client Service Analyst

    3 weeks ago

    Limerick, Limerick, Ireland Pontoon Solutions Full time

    Client Service Analyst - Custody Limerick 6 months One of our Large Financial clients is currently looking for a experiencedClient Service Analyst - with Custody or TA, fund experience ROLE Based in Limerick, the successful candidate will be responsible for maintaining and developing client relationships internally & externally. The role entails developing...

  • Senior Financial Services Analyst

    1 week ago

    Limerick, Limerick, Ireland beBee Careers Full time

    As a Senior Financial Services Analyst, you will play a key role in delivering exceptional service to clients by handling investor queries with precision and expertise. Your primary responsibility will be to ensure that all inquiries are addressed in accordance with our high-quality standards across various communication channels.">Your main duties will...

  • Senior Fund Services Analyst

    2 days ago

    Limerick, Limerick, Ireland beBeeSeniorAnalyst Full time €58,724 - €75,470

    About the Role:This senior analyst position plays a pivotal role in ensuring investor queries are handled efficiently and effectively, adhering to quality and service level standards across calls and emails for all clients.Reporting to a Team Leader, you will be responsible for working with the team leader and quality function to support the team on a daily...

  • Senior Client Services Specialist

    2 weeks ago

    Limerick, Limerick, Ireland beBeeClientServices Full time €60,000 - €80,000

    Job OverviewWe are seeking an experienced professional to join our team as a Senior Client Services Consultant.Responsibilities:Provide senior-level support and oversight for daily client servicing activities, ensuring high standards of delivery and client satisfaction.Act as the key point of contact for client escalations, providing swift and effective...

  • Senior Financial Data Analyst

    1 day ago

    Limerick, Limerick, Ireland beBeeAnalytical Full time €60,000 - €90,000

    About this RoleWe are seeking a seasoned professional to join our team as a Senior Analyst. This is an exciting opportunity for someone who excels in analyzing complex data, identifying trends, and developing strategies to drive business growth.As a Senior Analyst, you will be responsible for processing and quality checking dealing transactions, providing...

  • Senior Analyst, AML

    4 weeks ago

    Limerick, Limerick, Ireland Northern Trust Full time

    About Northern Trust:Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Senior Analyst, AML

    2 weeks ago

    Limerick, Limerick, Ireland ACCA Careers Full time

    About Northern TrustNorthern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Senior Analyst, Aml

    1 day ago

    Limerick, Limerick, Ireland Northern Trust Full time

    About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring...

  • Senior Analyst, Tax Processing

    1 week ago

    Limerick, Limerick, Ireland ACCA Careers Full time

    Join to apply for the Senior Analyst, Tax Processing role at ACCA Careers3 days ago Be among the first 25 applicantsJoin to apply for the Senior Analyst, Tax Processing role at ACCA CareersAbout Northern TrustNorthern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since...