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Customer Service Team Member

1 month ago

Dublin, Dublin City, Ireland TN Ireland Full time

My client is seeking experienced Customer Service Executives to join their busy and expanding team based in Dublin 12. The Customer Service Team provides front line support to customers through inbound and outbound/follow up calls, email, and online queries. The team is proficient in dealing with telecom and broadband service queries, fault diagnostics, customer billing queries, and order processing.

Responsibilities within the role:

  1. Ensure customer calls and queries are answered promptly with a focus on first call resolution.
  2. Track and take ownership of all queries ensuring follow through until resolved.
  3. Provide a high standard of customer service within a member-focused team.
  4. Provide level one technical support for fixed line phone and internet services, including troubleshooting service issues and talking customers through technical queries in a clear, concise manner.
  5. Accurate and efficient data entry and order processing.

Experience & Skills Required:

  1. Excellent call handling skills and strong communication skills.
  2. Demonstrate excellent attention to detail.
  3. Be customer-focused, pleasant, and professional at all times.
  4. Ability to articulate detailed technical instructions.
  5. A strong technical knowledge of PCs, laptops, tablets, and smartphones to assist with troubleshooting technical queries.
  6. Customer service or administration experience is essential. Min 1 year experience required.
  7. Telecom and broadband technical support experience is an advantage but is not essential as full training will be provided.

The Benefits:

  1. Competitive salary.
  2. Annual bonus based on overall performance and approach to the role and our members.
  3. PRSA Irish Life – 10% company contribution.
  4. Subsidised canteen.
  5. Employee discounts with Vodafone, Bord Gais, and selected Telecom.
  6. Attractive working hours - no late evenings, 1 Saturday half day per month, no Sundays.
  7. Easily accessible location via bus, Luas, or car. Close to Red Cow/M50, Kylemore Luas stop, and free parking.

This role is fully office-based. Office hours are 9.00am-5.00pm, 9.30am-5.30pm, or 10.00am-6.00pm on a rota basis. Successful candidates will be required to work one of four Saturdays per month from 10.00am-2.00pm on a rota basis.

Interested? Send your CV for immediate consideration or apply directly.

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