IT Engineering Manager

Abtran is a leading provider in Customer Experience and Business Process Outsourcing Solutions. Abtran designs and delivers best in class omni-channel customer experience solutions for our diverse clients who operate across a range of industries. We currently have an excellent opportunity for a hands-on, collaborative Engineering Manager to join our Engineering Team. The Engineering Manager Role, reports to the Director of Engineering, and works across a broad range of solutions and technologies that support our client solutions. This is a key role in Abtran's transformation journey to become cloud-first. The Engineering Manager is responsible for managing agile teams to design, develop and deploy our technology solutions on behalf of our client service operations business. Our Engineering Managers provide leadership and guidance in developing, testing, deploying, and supporting robust & scalable solutions. The Engineering Manager has people and performance management responsibilities for their teams. They set the bar and also help attract, recruit, develop, grow & retain talented technical resources on our Engineering Team. What we are looking for: 3+ years of Engineering Team Management experience or experience as a Technical Lead working with Software Development and QA Engineers 5+ years of agile software development experience, including running effective daily standups and retrospectives Project management experience - managing dependencies, expectations and building trust with all stakeholders to deliver on commitments External technology vendor management experience - managing relationships and interdependencies between teams to deliver technology solutions Strong technical and collaboration skills - because problem solving requires working closely with product managers, architects, end users and clients Sound analytical skills to be able to elicit requirements, define solutions and capture tight user stories Maturity in decision making, prioritization and management of backlog and competing priorities Direct people management experience including conducting 1:1 people management meetings Responsibilities: Advocate cloud first solutions. You get to contribute to the overall technology roadmap and enable the team to deliver on the same. Product ownership. You work with internal cross functional and external teams to ultimately deliver features on products that you own. Technical leadership & partnership. Draw on your extensive technical experience to support teams in problem resolution, root cause analysis, and decision-making. Champion agile development. Your support your teams by eliminating blockers and collaborating with the different stakeholders to ensure quality delivery. Ownership & accountability. At Abtran, we own what we deploy. The Engineering Manager acts as a key escalation point to lead and co-ordinate Level 3 engineering response to high impact production related incidents to restore normal service. Mentorship & people management. Being competent in conducting one to ones and performance reviews you're helping us build high-performing and maturity within cross-functional teams Skills: Excellent technical abilities Ability to communicate and articulate clearly at all levels from engineers to executives Ability to elicit requirements from business stakeholders and capture tight user stories in DevOps Aptitude for system and solution design and clearly articulate design choices Ability to scope and size development effort and plan delivery in sprint cycles Ability to organize and optimize your team's activities to reach target deliveries Excellent analytical, investigative, problem solving and follow up skills Comfortable with prioritization and multi-tasking across multiple work streams Delivery focused and is a facilitator to bring all team members into conversations Experience with the following is an advantage: Previous Azure Cloud experience Azure Dev Ops - Source Control (TFS/GIT), Build and Release Pipelines Technical hands-on experience in .Net, Web & API development and SQL Server On-prem/cloud infrastructure bespoke solutions and system integrations Automated Regression Testing Frameworks Experience on transformative cloud migration projects Exposure to omni-channel Customer Experience and Business Process Outsourcing Solutions Customer Experience / Contact Centre System Platforms Genesys Cloud, Amazon Connect. Experience with Microsoft Dynamics 365 CRM Our ideal candidate: Wants to establish themselves as a trusted senior leader and partner because they understand the highly visible nature of the role and the direct impact they have on successful outcomes Is passionate about technology and service delivery because outstanding customer service is powered by reliable technology solutions and systems Is hands-on and likes to be knee deep in the technical detail but can also context switch efficiently Is self-motivated and enthusiastic - they have a bias for action and likes to get things moving Is a team player We've told you what you will do for us, now let us tell you what we will do for you: At Abtran once you join us you become part of a team and part of an amazing community. We believe in nurturing and inspiring our people. We offer training in many different topics in professional development and personal development. Our Learning Management System has been recognised as the 'Most Innovative Use of Technology' in the HR Leadership & Management Awards. We believe in motivating our people to meet their goals and progress in their career and are big on internal promotions. There are so many opportunities for progression and have had many success stories this year and in previous years. Some other employee benefits include: Wellbeing programme focused on our people's health and wellness Health Discount Programme Employee Assistance Programme Pension Scheme Employee Discounts Life Cover Development Programmes to support your progression Refer a Friend Scheme Cycle to Work Scheme Leap Card Tax Saver Maternity Pay & Paternity Pay We are proud of the community we have built; we work together in our day to day roles and through employee initiatives such as our Charity Club, Sports & Social Committee, LGBT Society and Abtran FC Soccer Team. Employee engagement is big at Abtran with events and activities happening all the time to make work fun. We believe in a good work life balance but while you are here, we want to make it as enjoyable as possible.