Insurance Customer Service Advisor

2 weeks ago

Dublin, Dublin City, Ireland Recruiters Full time

Job Title: Personal Lines Insurance Customer Service Agent

Location: Customer Service Department

Employment Type: Full-Time

Job Overview:

We are seeking a customer-focused Personal Lines Insurance Customer Service Agent with experience in motor, van, and home insurance. This role involves managing customer queries, policy renewals, mid-term adjustments, and retention efforts. It offers the opportunity to gain experience in customer service, retention, and policy administration, with a focus on providing a high level of service.

Key Responsibilities:

  • Handle all aspects of personal lines, including renewals, mid-term adjustments, and after-sales inquiries
  • Build and maintain strong relationships with customers
  • Work towards retention targets by ensuring high renewal rates
  • Keep customer data up to date using applied relay systems
  • Efficiently respond to customer requests and inquiries
  • Process administrative tasks with accuracy and attention to detail

Skills & Knowledge:

  • Strong organizational skills with the ability to prioritize tasks
  • Ability to work independently and as part of a team
  • Thrive in a fast-paced environment
  • Knowledge of applied systems (Relay) is an advantage
  • Clear communication and negotiation skills

Experience & Qualifications:

  • Minimum of 1 year experience in personal lines insurance
  • APA qualified or working towards qualification

If you are a customer-focused individual with experience in personal lines insurance, we encourage you to apply and grow your career in a supportive and dynamic environment

If this sounds like you – We'd love to hear from you. Apply today and follow up with Matthew Kelly in RECRUITERS on 01 632 5042 for further details. Thanks

Seniority level

Associate

Employment type

Full-time

Job function

Customer Service and Administrative

Industries

Insurance

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