Customer Success
3 weeks ago
5 days ago Be among the first 25 applicants
You'll be the ongoing champion for our customers , making sure they're happy, supported, and growing with us.
- Customer Relationship Management
- Be the go-to contact for day-to-day questions, issues, and guidance
- Develop strong relationships with key accounts
- Drive customer retention and satisfaction through proactive engagement
- Customer Support
- Respond to queries quickly and professionally via phone, email, and web
- Troubleshoot issues and escalate where appropriate
- Track and follow up on bugs, feature requests, and improvements
- Growth & Strategic Support
- Identify expansion or upsell opportunities within existing accounts
- Collaborate with sales to grow customer value
- Contribute ideas to improve customer journeys and internal processes
- Experience in account management, support, or a similar customer-facing role
- Friendly, solutions-focused, and highly responsive
- Great at building rapport and trust with a wide range of stakeholders
- Strong communicator who keeps things clear and concise
- Tech-savvy, with attention to detail and a can-do attitude
Travel: Some travel required (Ireland & UK)
Bonus: Commission available on upsells
- Seniority levelEntry level
- Employment typeFull-time
- IndustriesSoftware Development
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