Customer Success

3 weeks ago


Dublin, Dublin City, Ireland BOSS IT Full time

5 days ago Be among the first 25 applicants

You'll be the ongoing champion for our customers , making sure they're happy, supported, and growing with us.

  • Customer Relationship Management
  • Be the go-to contact for day-to-day questions, issues, and guidance
  • Develop strong relationships with key accounts
  • Drive customer retention and satisfaction through proactive engagement
  • Customer Support
  • Respond to queries quickly and professionally via phone, email, and web
  • Troubleshoot issues and escalate where appropriate
  • Track and follow up on bugs, feature requests, and improvements
  • Growth & Strategic Support
  • Identify expansion or upsell opportunities within existing accounts
  • Collaborate with sales to grow customer value
  • Contribute ideas to improve customer journeys and internal processes
  • Experience in account management, support, or a similar customer-facing role
  • Friendly, solutions-focused, and highly responsive
  • Great at building rapport and trust with a wide range of stakeholders
  • Strong communicator who keeps things clear and concise
  • Tech-savvy, with attention to detail and a can-do attitude

Travel: Some travel required (Ireland & UK)

Bonus: Commission available on upsells

Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
  • IndustriesSoftware Development

Referrals increase your chances of interviewing at BOSS IT by 2x

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