Senior Amazon Channel Manager

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Smartbox is seeking a commercially-minded, strategic operator to lead our Amazon channel across Europe. This is a senior role for someone who blends tactical Amazon expertise with leadership maturity. You will be responsible not only for day-to-day operations but also for shaping the long-term strategy, aligning internal teams, and driving performance across multiple markets. This person will serve as the primary point of contact for all things Amazon — externally with Amazon teams and internally across commercial, logistics, content, and senior leadership.

With more than 3.5 million gift sets sold each year in France and Europe, Smartbox group is the European leader in experience gifts. For nearly 20 years, we have been developing thousands of experiences to offer and as many great moments to live. Smartbox is a gift with a difference, celebrating the growing value of real experiences, both increasingly rare and precious.

Offering a Smartbox means offering sensations. Smartbox is a ready-to-give experience that can be found on our website and in thousands of points of sale.

Key Focus Areas – Responsibilities and scope include strategic leadership, cross-functional alignment, and operational excellence across the Amazon channel in Europe.

• Develop and execute the Amazon business strategy across all European markets. Identify opportunities to grow revenue, profitability, and brand visibility.
• Lead weekly and monthly business reviews, define goals, and establish KPIs for success.
• Drive a culture of continuous improvement through structured testing and experimentation.
• Stakeholder Influence and Cross-Functional Alignment: build strong relationships with internal stakeholders across content, finance, logistics, and performance marketing.
• Advocate for Amazon priorities within the wider business and influence decision-making at senior levels.
• Act as the representative for the Amazon channel in key business forums and planning cycles.
• Provide informal mentorship to junior team members and help foster a culture of accountability and ownership.
• Serve as the anchor of the Amazon team within Smartbox, reinforcing a strategic and proactive identity for the channel.
• Help drive a high-performance culture with clear standards and a strong sense of purpose.
• Maintain high standards of operational excellence across content, catalog, pricing, SEO, inventory, and account health.
• Ensure the flawless implementation of promotions, launches, and pricing changes.
• Proactively monitor performance, identify issues, and resolve challenges with minimal oversight.
• Manage relationships with Amazon Vendor Managers and Seller Support contacts.
• Apply a test-and-learn mindset to channel optimizations, including AB testing content, pricing, and promotional tactics.
• Define and drive 1P and 3P strategy including pricing, catalogue management and logistics programs.

• 5–7+ years directly managing Amazon Seller and/or Vendor Central accounts. Deep knowledge of 1P/3P operations, including logistics programs (FBA/Vendor logistics), reporting and analytics tools, and content optimization best practices.
• Experience designing and running structured AB tests or experimentation frameworks on Amazon or ecommerce platforms.
• Strong operational background with a track record of process ownership and consistent performance improvement.
• Demonstrated success in defining and delivering strategic channel plans in an ecommerce or retail environment.
• Strong analytical and problem-solving skills; comfortable working with performance dashboards, datasets, and insight generation.
• Excellent written and verbal communication skills with the ability to influence stakeholders at all levels.
• Prior experience working across multiple EU markets is a strong advantage.
• Bonus experience mentoring or managing others in a fast-paced commercial team.

We value 'solution-seekers', rather than 'problem spotters' and we love a positive attitude. People who want to make the most of every day and position, with a belief that we can always find ways to do things better. A good sense of humour and vibrant energy are appreciated.

• Mid-Senior level

• Full-time