Bank Teller

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Direct message the job poster from EBS d.a.c.

HR and Business Support Manager with EBS

Full-time, permanent position based in EBS branch in Douglas, Cork.

At JJH Financial Services DAC, our bank tellers do more than handle money; they establish and nurture relationships with our valued customers. We are industry leaders because people trust us to handle their financial transactions with the utmost care and attention to detail. To continue this tradition of superior service and accountability, we are looking for a qualified bank teller to join our team. Our ideal candidate will have experience with banking processes, money management, and customer service. First and foremost, you must be trustworthy and precise. Your contribution will reinforce our reputation as a trusted bank in the community.

Responsibilities

• Efficient Customer Service: Provide prompt and courteous service to customers during transactions; address customer inquiries, resolve issues, and ensure a positive experience; open new bank accounts for customers (if qualified to do so); operate registers, scanners, the bank safe and other relevant devices; maintain a balanced cash drawer and adhere to security protocols.
• Sales and Promotion: Promote bank products and services to customers; identify opportunities for cross-selling and upselling.
• Compliance and Risk Management: Follow regulatory guidelines and internal policies and procedures; detect and report suspicious activities or potential fraud; manage Cash Deliveries.
• Accurate Transaction Processing and Reporting: Maintain accurate records of transactions; manage the visitor's log; maintain account opening and account maintenance files; log and rectify any errors; work collaboratively with colleagues to achieve branch goals; assist other team members as needed.

Skills and Qualifications

• Qualification: Recognised qualification to allow the role holder to discuss product information with customers (e.g., QFA, or APA in Loans and/or Savings and Investments) is preferred but not essential.
• Experience: Prior experience in financial services is beneficial. Cash-handling experience is important.
• Communication Skills: Excellent written, verbal, and listening skills.
• Team Player: Ability to work collaboratively in a team environment.
• Organisational Skills & Attention to Detail: Ensure accuracy in transactions and record-keeping.
• IT Skills: Proficient in Outlook, Excel, Word.

What we offer

• Professional development opportunities within a supportive team.
• Convenient Douglas location with on-site parking.
• Employer pension contributions.

Controlled Function

This role is a 'controlled function' as defined by the Central Bank Reform Act 2010 Regulations 2011. Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank. This requires the company to complete prescribed due diligence to assess the appointee's fitness and probity.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance and Sales
• Industries: Banking

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