Porter

The Chancery Rosewood - opening in Summer 2025, a Rosewood Hotel Group property, is housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It will include 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.

We are seeking a Porter to ensure the impeccable cleanliness, organisation, and guest satisfaction across all guest floors, public spaces, and service areas. This is a role for someone who has a keen eye for detail and takes pride in maintaining high standards. You will support both our front-of-house and behind-the-scenes operations, working collaboratively to create a welcoming atmosphere and seamless guest experience. This role is due to start in June 2025.

• Efficiently maintain the cleanliness of all assigned hotel areas, including Front of House and Heart of House spaces, exceeding expectations throughout.
• Keep a keen eye on the presentation of all Front of House and Heart of House spaces, ensuring everything is in working order.
• Effectively manage guest requests, ensuring timely, accurate follow-ups and resolutions to maintain a positive guest experience.
• Assist with the distribution of linen, guest supplies, and equipment throughout the hotel, meeting the needs of both guests and associates.
• Work seamlessly with colleagues across departments, contributing to smooth operations to ensure a high level of guest satisfaction.

• You thrive in a fast-paced environment, seamlessly multitasking while maintaining an unwavering focus on professionalism.
• You have a keen eye for noticing when something isn't as it should be and are quick to take action.
• You're a team player, always willing to lend a hand and support your colleagues to keep everything running seamlessly.
• You anticipate challenges before they arise and find solutions quickly.
• You understand the importance of the guest experience, striving to ensure their stay is seamless and memorable.

• 12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)
• Discounts on Food & Beverage
• Flexible benefits scheme
• Give days – A paid volunteering day of leave annually
• Birthday day off – A paid day of leave for your birthday
• Developmental & social calendars
• Life insurance
• Enhanced sick pay policy

We believe in bringing together individuals for the long-term success of our hotel and the communities we operate in. We are committed to offering a transparent, fair and consistent recruitment process for all. Ensuring equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, marital status, disability, or gender identity.

Rosewood Hotel Group is one of the leading global lifestyle and hospitality management groups. Our foundation is a commitment to "Relationship Hospitality" – a belief that true hospitality springs from the nurturing and building of strong and lasting relationships with fellow associates, guests, partners and the communities in which our hotels operate. By doing so, we strive to become the industry leader in delivering the true meaning of hospitality.