Care Advisor

3 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

We are Allianz Partners, the leader in assistance and insurance solutions in the areas of health, assistance, automotive, and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the Health line of the business, which has a number of well-known customer-facing brands such as Allianz Care, Nextcare, and Medi24.

The Health line of business provides international health, life and disability insurance and other employee benefits, health services, reinsurance, and administration services to a wide range of customers. These include multinational companies, intergovernmental organizations (IGOs), non-governmental organizations (NGOs), private individuals, families, and students. Our mission is to ensure that customers have access to quality healthcare through our support, care, and commitment to go the extra mile.

What you do

Our Care Advisors support customers in many different languages and are the first point of contact for our clients worldwide (including brokers and medical providers). The Care Advisors must anticipate and meet the needs of our clients as well as coordinate interdepartmental work, consistently delivering a high-quality service and committing to continuous improvement.

Your key responsibilities:

  • Responding to queries regarding cover, claims, hospitalisation, and complaints
  • Commit to the department's service standards, including a 24-hour turnaround for all written communication including email responses and a target call abandon rate of 2%
  • Multi-tasking of daily assigned workload as well as ad hoc assignments and follow up on individual cases
  • Develop extensive and sound product knowledge in order to provide timely and accurate information to our clients
  • Assist our in-house medical team in coordinating clients' hospital admissions, evacuations, repatriations, and other cases as required
  • Responsible for providing outstanding customer service to clients and ensuring customer satisfaction and retention

What you bring

  • Experience in a customer-focused role, in an administrative capacity
  • Previous experience in a call centre environment would be beneficial
  • Experience working in a pressurized environment with tight deadlines
  • Strong knowledge of Microsoft Office (Excel, Word)
  • Applicants must be flexible to work within our rotating shift patterns
  • Valid EU work permit with the ability to work full time year-round
  • Fluency in English and a second language (French)

What we offer:

Our employees play an integral part of our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions. We enjoy being part of their journey. We are there to empower you and your professional and personal goals, and for that reason, here are some of our benefits:

  • Dynamic and multinational working environment
  • Trainings and programs dedicated to learning and development (e.g. free access to LinkedIn Learning)
  • A wide range of employee benefits such as performance bonus, gift vouchers, health insurance, dental insurance, public transportation subsidy, childcare allowance, etc.
  • Open company culture, flexibility of working hours, giving you a hybrid working environment and the possibility to work a limited amount of days per year abroad
  • Discounts on Allianz Partners products
  • Modern offices

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow, and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love, or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability, or sexual orientation.

Great to have you on board. Let's care for tomorrow.

#J-18808-Ljbffr

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