Reservations Agent

4 days ago

Kenmare, Co Kerry, Ireland TN Ireland Full time

We are currently seeking a dedicated Reservations Agent to join our team at Sheen Falls Lodge. In this role, you will be pivotal in delivering a five-star experience, responsible for upselling and managing guest room reservations to the highest standard.

Key Responsibilities:

  1. First Point of Contact: As the initial touchpoint for our guests, you will expertly communicate available options, rates, and itineraries, ensuring a seamless and personalized booking experience.
  2. Reservation Management: Convert all inquiries into confirmed bookings while maintaining and updating our reservations system (Hotsoft).
  3. Rate Management: Manage and distribute rates effectively through our Channel Manager (D-Edge), ensuring optimal pricing and availability.
  4. Customer Relations: Cultivate and maintain strong relationships with our guests, providing exceptional service and attention to detail at all times.

Qualifications

  1. Experience: Minimum of 1 year in a similar position within a 5-star hotel environment.
  2. Technical Skills: Proven proficiency in Microsoft Word, Excel, and Outlook. Knowledge of booking systems and CRM software is essential. Familiarity with the Hotsoft booking system is highly desirable.
  3. Language Proficiency: Must be a fluent English speaker with excellent written and verbal communication skills.
  4. Interpersonal Skills: Strong networking and interpersonal abilities, with a focus on customer satisfaction.

Working Hours: You will work 5 shifts over a 7-day period, including Saturdays and bank holidays (shared amongst the team).

If you have the necessary experience and are eager to contribute to our five-star service, we invite you to apply for this exciting opportunity at Sheen Falls Lodge.

Sheen Falls Lodge is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Please note, we are only accepting applications from persons who have the permission/ right to live and work without restriction in Ireland.

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