DevOps Engineer

Overview

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About T-Pro

T-Pro is a cutting-edge provider of medical speech recognition and workflow solutions, helping healthcare organisations streamline documentation, reduce clinician burnout, and improve patient care. We leverage AI-driven solutions to enhance efficiency and accuracy in clinical documentation.

Key Deliverables / Job Description

Reporting to the Software Engineering Manager / DevOps Manager, the primary duties and responsibilities of the DevOps Engineer will be:

• Managing Kubernetes clusters in EKS, implementing and optimising scaling tools like Karpenter and KEDA.
• Ensuring efficient and cost-effective usage of AWS resources.
• Enhancing and maintaining CI/CD workflows to support automated deployments.
• Managing GitOps workflows with ArgoCD across all environments.
• Centralising monitoring solutions using tools like Grafana and Prometheus.
• Creating and maintaining dashboards for real-time insights and setting up alerting mechanisms.
• Managing AWS security tools such as WAF, GuardDuty, and Security Hub.
• Ensuring compliance with security best practices and automating security audits.
• Coordinating application deployments across multiple environments.
• Streamlining integrations with third-party tools and platforms.
• Monitoring and optimising AWS costs to ensure budget efficiency.
• Providing cost breakdowns and supporting Accounts and leadership teams with financial insights.
• Implementing redundancy strategies and disaster recovery plans.
• Participating in calls to resolve critical issues and minimise downtime.
• Driving automation initiatives to reduce manual operational overhead.
• Innovating new solutions for scalability, reliability, and performance optimisation.

Key Skills and Competencies

• Expertise in managing Kubernetes clusters, particularly in EKS, with tools like Karpenter and KEDA.
• In-depth knowledge of cloud architecture, scaling, and AWS services.
• Experience in setting up and optimising CI/CD pipelines using tools like GitHub Actions.
• Knowledge of GitOps practices with tools like ArgoCD for automated application deployment. Proficient in tools like Grafana, Prometheus, and CloudWatch for monitoring and visualization.
• Ability to set up alerting and dashboards to ensure real-time insights and issue detection.
• Hands-on experience with infrastructure-as-code (IaC) tools like Terraform, AWS CloudFormation, or CDK.
• Skilled in automating workflows to enhance efficiency and reduce manual intervention.
• Familiarity with AWS security tools like WAF, GuardDuty, and Security Hub.
• Knowledge of best practices for securing cloud environments and ensuring compliance.
• Ability to troubleshoot and resolve infrastructure issues efficiently, including scaling, deployment, and performance problems.
• Expertise in identifying and mitigating AWS cost inefficiencies.
• Excellent communication skills to work effectively with developers, accounts teams, and leadership.
• Capable of enabling self-service workflows for developers, such as automated deployments and monitoring setups.
• Eagerness to learn and implement emerging technologies to improve infrastructure and processes.
• Proactive in identifying opportunities for optimisation and scalability.

Qualifications

• Bachelor's Degree in Computer Science, Information Systems, or a related field.
• 3-5 Years of Experience in DevOps engineering, cloud infrastructure management, and Kubernetes operations.
• Proficiency in AWS Services, and networking tools.
• Experience with Kubernetes, including EKS, scaling tools like Karpenter, and workload automation with KEDA.
• Hands-on Knowledge of CI/CD Pipelines, GitOps workflows, and deployment tools like ArgoCD and GitHub Actions.
• Strong Skills in Monitoring and Observability, with experience using Grafana, Prometheus, CloudWatch, or similar tools.
• Familiarity with IaC Tools, such as Terraform, AWS CloudFormation, or CDK.
• Security Experience, including implementing WAF rules, managing GuardDuty alerts, and ensuring compliance best practices.
• Strong Problem-Solving Abilities, with experience handling scaling, performance optimisation, and cost management.
• Excellent Communication Skills for collaboration with cross-functional teams and enabling developer self-service workflows.
• AWS Certifications (Preferred), such as AWS Certified Solutions Architect - Associate, DevOps Engineer, or SysOps Administrator.

Reporting Structure

The DevOps Engineer will report directly to the Software Engineering Manager / DevOps Manager, working closely with both the Development and Integration teams. The role will also serve as a key liaison with the Accounts team to ensure accurate and efficient data management, reporting, and troubleshooting.

Onboarding Process

The onboarding process includes the following phases and activities to help new hires ramp up efficiently:

1. Initial Phase (First 30 Days):
   • Familiarisation with T-Pro's AWS cloud environment, Kubernetes clusters, and DevOps workflows.
   • Shadowing the existing DevOps Engineer to understand current infrastructure, pipelines, and pain points.
   • Reviewing existing CI/CD pipelines, monitoring tools, and cost management practices.
   • Beginning low-risk improvements, such as optimising monitoring dashboards or automating small operational tasks.
2. Mid-Phase (Next 30-60 Days):
   • Taking ownership of routine tasks, including pipeline maintenance, scaling configurations, and basic troubleshooting.
   • Implementing and enhancing monitoring solutions (e.g., Grafana, Prometheus) for all environments.
   • Collaborating with the development team to streamline workflows and address cross-functional dependencies.
   • Starting to refine and document infrastructure-as-code (IaC) practices to improve consistency and scalability.
3. Final Phase (Day 60-90):
   • Assuming full responsibility for managing Kubernetes clusters, CI/CD pipelines, and cloud infrastructure optimisations.
   • Developing and executing a long-term strategy for cost optimisation, scalability, and security.
   • Proactively delivering measurable improvements, such as enhanced deployment speeds, reduced downtime, or streamlined resource usage.
   • Establishing automation for recurring tasks to free up capacity for strategic initiatives.

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