Sr. Manager, Customer Management

3 weeks ago

Cork, Cork, Ireland OpenText Full time
Overview

Sr. Manager, Customer Management at OpenText leads a team of Customer Managers responsible for developing long-term relationships with customers, driving maintenance renewal retention, and promoting adoption and expansion of the OpenText product and services portfolio.

Your Impact

As the Senior Manager of the Customer Management team at OpenText, you will lead a team of Customer Managers (CMs) who build enduring customer relationships to drive renewal retention and expand OpenText offerings. You will manage the team to meet financial and relationship goals, with a focus on revenue growth, requiring site visits and collaboration with internal stakeholders to strengthen customer relationships.

What The Role Offers
  • Hire, develop and lead an inclusive, engaged, high-performing team.
  • Operate a strong Commercial team to achieve targeted on-time renewal rates, financial and relationship KPIs; drive incremental revenue growth within each CM's territory.
  • Participate in customer contract negotiations to provide commercial support and address Customer Support issues.
  • Develop an in-depth understanding of customer challenges, business requirements, and how OpenText enables customers to be effective.
  • Escalate and resolve Customer Support issues by coordinating with internal stakeholders.
  • Maintain regular contact with the Sales Team to share best practices and build relationships across overlapping accounts.
  • Prepare and present management reports: Forecasts, QBRs, Customer Account Overviews, Success Plans.
  • Ensure alignment with CM and Customer Success teams globally and collaborate with CM Management peers.
What You Need to Succeed
  • Strong experience leading Software Renewals in a leadership role.
  • Proven track record of achieving targets, goals, and KPIs.
  • Familiarity with contract creation and execution in a Service Delivery environment and experience with contract terms.
  • Ability to apply innovative approaches to increase productivity and standards.
  • Strong ability to establish and maintain exceptional customer relationships.
  • Experience leading a sales-focused team is preferable.
  • Goal-oriented, self-starter with strong analytical skills.
  • Excellent written and verbal communication, with the ability to listen to and understand client requirements.
OpenText and Inclusion

OpenText is committed to an inclusive workplace. Our Employment Equity and Diversity Policy provides guidance to maintain a work environment that respects culture, national origin, race, color, gender, gender identity, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance or a reasonable accommodation during the application or recruiting process, please contact

OpenText - The Information Company. Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment with inventive minds and entrepreneurial spirit, empowering employees to build their careers at OpenText. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers.

Job Details
  • Seniority level: Director
  • Employment type: Contract
  • Job function: Other
  • Industries: Software Development
#J-18808-Ljbffr

  • Sr. Design Project Manager

    5 days ago

    Cork, Cork, Ireland El Camino Health Full time

    Sr. Design Project Manager page is loaded## Sr. Design Project Managerremote type: Hybridlocations: Cork, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: 144059Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.**Sr. Design...

  • Sr. Design Project Manager

    5 days ago

    Cork, Cork, Ireland El Camino Health Full time

    Sr. Design Project Manager page is loaded## Sr. Design Project Managerremote type: Hybridlocations: Cork, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: 144059Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.**Sr. Design...

  • Sr. Manager, Customer Management

    6 days ago

    Cork, Cork, Ireland OpenText Full time

    OverviewOpentext - The Information Company. Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • Sr. Manager, Finance – Alliance And Collaborations Accounting

    3 weeks ago

    Cork, Cork, Ireland Gilead Sciences Full time

    Sr.Manager, Finance – Alliance and Collaborations AccountingJoin to apply for theSr.Manager, Finance – Alliance and Collaborations Accountingrole atGilead SciencesSr.Manager, Finance – Alliance and Collaborations Accounting1 day ago Be among the first 25 applicantsJoin to apply for theSr.Manager, Finance – Alliance and Collaborations Accountingrole...

  • Sr. Associate/Manager – Process Management

    6 days ago

    Cork, Cork, Ireland Eli Lilly and Company Full time

    Sr. Associate/Manager – Process Management - Problem & Knowledge page is loadedSr. Associate/Manager – Process Management - Problem & KnowledgeApply locations Ireland, Cork time type Full time posted on Posted 2 Days Ago job requisition id R-82142At Lilly, we unite caring with discovery to make life better for people around the world. We are a global...

  • Sr. Associate/Manager – Process Management

    5 days ago

    Cork, Cork, Ireland Eli Lilly And Company Full time

    Sr.Associate/Manager – Process Management - Problem & Knowledge page is loadedSr.Associate/Manager – Process Management - Problem & KnowledgeApply locations Ireland, Cork time type Full time posted on Posted 2 Days Ago job requisition id R-82142At Lilly, we unite caring with discovery to make life better for people around the world.We are a global...

  • Sr. Associate/Manager – Process Management

    5 days ago

    Cork, Cork, Ireland Eli Lilly And Company Full time

    Sr.Associate/Manager – Process Management - Problem & Knowledge page is loadedSr.Associate/Manager – Process Management - Problem & KnowledgeApply locations Ireland, Cork time type Full time posted on Posted 2 Days Ago job requisition id R-82142At Lilly, we unite caring with discovery to make life better for people around the world.We are a global...

  • Sr. Associate/Manager – Process Management

    6 days ago

    Cork, Cork, Ireland Eli Lilly and Company Full time

    Sr. Associate/Manager – Process Management - Problem & Knowledge page is loadedSr. Associate/Manager – Process Management - Problem & KnowledgeApply locations Ireland, Cork time type Full time posted on Posted 2 Days Ago job requisition id R-82142At Lilly, we unite caring with discovery to make life better for people around the world. We are a global...

  • Sr. Manager

    3 weeks ago

    Cork, Cork, Ireland Eli Lilly and Company Full time

    OverviewJoin to apply for the Sr. Manager - Clinical Trial North America Maintenance Team role at Eli Lilly and Company.At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing...

  • Customer Success Manager

    4 weeks ago

    Cork, Cork, Ireland Quest Software Full time

    Join to apply for theCustomer Success Managerrole atQuest Software1 day ago Be among the first 25 applicantsJoin to apply for theCustomer Success Managerrole atQuest SoftwareOverviewAt Quest Software, our mission is to be the "go-to" partner to help modernize, protect and secure hybrid Active Directory, EntraID and Microsoft 365 environments.We aim to build...