Technical Content Strategist

4 weeks ago

Galway, Galway, Ireland Comtrade 360 Full time

Comtrade 360, a member of the Comtrade Group, helps businesses stay ahead in an ever-evolving digital world. For more than 30 years, we have accelerated innovation and growth by providing solutions to key technology partners. Our clients, leading enterprise infrastructure and system software vendors across the globe, know what we're about: delivering a comprehensive range of top-notch software development services and solutions for your IT challenge.

We're hiring Are you passionate about structured content, governance, and driving content strategy? Join our growing team as a Technical Content Strategist, where you'll champion content as a business asset, ensuring consistency, quality, and compliance across technical content. This role is part of a global, cross-functional engineering team and focuses on shaping and advocating DITA-specific content strategy.

Work location: Galway, Ireland (1x/month in the office).

Key responsibilities:

  • Develop, maintain, and promote DITA content strategies, aligning with organizational goals through documentation, training, DITA authoring and CMS configurations.
  • Conduct content audits and gap analysis, identifying opportunities for improvement and aligning with the DITA maturity model.
  • Provide data-driven recommendations to enhance content quality and optimize performance.
  • Establish and enforce content governance standards through organizational processes, using analytics tools to monitor content quality and consistency.
  • Lead content and gap analysis for acquisition migrations to DITA, ensuring smooth transitions while educating teams on knowledge management tools and strategic benefits to drive organizational alignment.
  • Represent organizational interests by influencing the DITA standard and specification as an active and voting member of relevant industry committees and through vendor roadmap reviews.
  • Participate in live meetings and online reviews to identify and implement improvements and provide guidance to leadership teams in various business units.
  • Partner with content users, engineering subject matter experts, vendors, and IT teams to enhance content strategy.

For this role, we value candidates who have:

  • Proven expertise in DITA XML structured content as a Content Strategist, DITA Technical Writer, or similar role.
  • Hands-on experience with DITA authoring, content management, and publishing systems (Component CMS, XML Authoring tools, Tridion Docs, Oxygen XML Author, Acrolinx, or similar environments).
  • Ability to work independently in a fast-paced environment while collaborating with cross-functional teams (technical writing, support, engineering).
  • Strategic thinking and ability to influence without direct authority.
  • Excellent communication skills—able to simplify complex technical information for diverse global audiences.
  • Bachelor's degree in a relevant field (engineering, computer science, technical writing) or equivalent work experience.

What we offer:

  • Being part of a business area that is growing with limitless opportunities.
  • Dynamic environment in a technologically advanced organization.
  • Opportunities for further professional training and certification.
  • Awarding environment.
  • Opportunity to work with an exceptional team of people.
  • Many benefits that support your personal life: flexible working hours, family-friendly business, hybrid work model…

Ready to take the next step? Apply now and be part of our success Due to requirements of this particular project, only applicants being able to work in Ireland will be considered for the position.

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