Group IT

Group IT & Systems Manager role at The iNUA Hotel Collection. This is a key individual contributor role responsible for providing day-to-day IT support, managing third-party relationships, and coordinating multi-property IT projects. The successful candidate will be the go-to person for our hotel teams, ensuring technology systems run smoothly and efficiently. This role is a hybrid of hands-on support and project coordination in a fast-paced environment focused on operational excellence.

• Act as the primary point of contact and escalation for IT support issues across all properties, providing timely and effective solutions.
• Manage relationships with third-party service providers, including front-line support, system vendors, and other operating systems, acting as the gatekeeper for these partnerships.
• Lead and coordinate IT projects, ensuring delivery on time and within scope, including new system implementations, upgrades, and efficiency improvements.
• Oversee administration and maintenance of software applications and platforms, including Property Management Systems (PMS) and Point-of-Sale (POS) software.
• Support the development and implementation of robust cybersecurity measures and business continuity plans.
• Provide technical guidance and support to end-users, empowering hotel teams to be more self-sufficient while remaining a trusted source of assistance.
• Assist in evaluating and selecting vendors for IT products and services to ensure value for money and quality of service.

• Proven experience in hands-on IT support and project coordination.
• Experience in the hospitality industry is desirable, with understanding of hotel systems such as PMS, POS, and other hospitality solutions.
• Excellent communication and interpersonal skills with the ability to build relationships with stakeholders at all levels and external partners.
• Problem-solving mindset with the ability to manage multiple priorities in a dynamic environment.
• Passion for continuous improvement and a strategic approach to using technology to enhance guest and employee experiences.
• Formal training or certification in project management (e.g., PMP, Prince2) is a plus.

• A minimum of 5 years of experience in an IT support or management role.
• Strong knowledge of IT infrastructure, networking, and security principles.
• Familiarity with systems such as Opera, Hotsoft, and other common hospitality platforms.
• Hybrid role with 3 days in the office and 2 days from home.
• Flexibility to travel to hotels across the island of Ireland on occasion.

Cliste Hospitality is an equal opportunity employer committed to diversity and inclusion in the workplace. We encourage qualified individuals from all backgrounds to apply.