Billing Executive

5 days ago

Dublin, Dublin City, Ireland TN Ireland Full time

Reporting to the Customer Operations Manager, the Billing Executive will assist with the overall billing of both gas and electricity customers served, as well as providing support to the wider operations team. The role is a mix of market and data analytics coupled with process orientated tasks. As part of the operations team, the role will interact with customers, market operators, networks operators, IT providers, and regulatory bodies. Working to ensure accurate and timely invoicing, reporting and inputting of billing data, addressing and resolving customer questions relating to billing, and ensuring any customer/account updates are captured, this role offers an exciting career opportunity with a dynamic and ever-changing environment for capable and driven individuals.

Key Responsibilities:
  • Support the Operations Manager during gas and power billing periods and ensure all invoices are generated and sent on time.
  • Update new tariffs, price changes, customer information etc., ensuring all data is captured in a precise and timely manner.
  • Review and action any billing issues and invoice related customer queries on a regular basis.
  • Prepare bespoke invoice reports for large/multisite customers.
  • Assess all billing processes and procedures and develop improvements and updates as needed.
  • Complete analysis on the gas and power market and identify any market trends.
  • Report customer service activity/issues/site losses and additions on a monthly basis, ensuring that they are timely, accurate, and relevant.
  • Use expertise on gas and electricity markets to support the Sales team on a regular basis.
  • Prepare any bespoke analysis (Microsoft Excel reporting tools) that is required by the Sales team or customers.
Candidate Profile:

The ideal candidate holds a third-level degree with a minimum 2:1 classification in a discipline that involves significant numerical, analytical, and/or financial content, or an equivalent qualification. They possess a solid understanding and working knowledge of MS packages, at least one programming language (such as Python or C++), and/or VBA. They are comfortable using various IT packages and software applications. Advanced MS Excel skills, including macros and pivot tables, are highly desirable.

The candidate has demonstrable experience in data modelling, managing large data sets, and analysing large volumes of data to identify anomalies and trends. Additionally, they have knowledge of the Irish Gas and Electricity industry, including the Single Electricity Market (SEM). Key competencies include taking ownership, maintaining high productivity levels, exhibiting professional integrity, being results-driven with strong problem-solving skills, communicating clearly and concisely, focusing on customer and quality, and demonstrating exceptional attention to detail.

About Flogas:

Part of the DCC Group, Flogas Ireland was established in 1978 supplying Liquefied Petroleum Gas (LPG) throughout the island and to this day remains one of the leading suppliers in Ireland, servicing a diverse range of market sectors, including commercial, agricultural, and domestic.

Over the years, Flogas has evolved and grown as an Energy business, and with the acquisition of Budget Energy, based in Derry, and Flogas Enterprise Solutions, (formerly known as Naturgy) we are now also a leading supplier of Natural Gas and Electricity, as well as Renewables, including Corporate Power Purchase Agreements, and energy services in both residential and commercial markets across the island of Ireland. Flogas actively supports micro-generation, which involves generating electricity from renewable sources such as solar photovoltaic (PV), micro-wind, micro-hydro, and micro-renewable combined heat and power. We have an esteemed reputation within the Energy Industry and have been awarded the NSAI Quality System Certificate from the I.S. EN ISO 9001 Series.

As a Flogas Group, we are now driving our growth strategy to achieve our vision of being Ireland's leading provider of total energy solutions, meeting our customers' changing needs and delivering to the highest possible standard.

Why work with us?

Flogas is a well-established business within the DCC group and has grown significantly in recent years to become a leading provider in the commercial energy and energy management sectors, with significant further growth plans over the coming years making this is a very exciting time to join the Flogas Group. We offer a warm and welcoming environment, valuing our people and their input into the business. We encourage a collaborative workplace, where everyone feels included and heard. We are committed to working with our customers to help them transition to a more sustainable energy future.

  • Defined Pension Contribution
  • Healthcare Allowance
  • Health and Wellbeing Supports
  • Learning and Development
  • Career Advancement is important to us in Flogas. All our roles are advertised internally, and we encourage internal progression right across the business.

Flogas is an equal opportunity employer. We encourage diversity and are committed to creating an inclusive environment for all employees.

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