Housing Services Coordinator

4 weeks ago

Cork, Cork, Ireland Tuath Housing Association Full time

Job Title: Housing Services Coordinator (Torc)

Location: Cork

Contract: 12 Month Contract / Full Time

Hours: 37 hours per week

Reporting to: Housing Services Manager

About Us:

Tuath Housing has provided safe, secure and affordable housing since 2006. A lot has changed over the years, but our values remain the same. In partnership with Key Stakeholders, our main focus is on delivering more quality homes to more people and providing an outstanding customer experience to our 33,000 residents. Working with Tuath Housing is different because we make a difference. We maintain and develop our team of dedicated, motivated, and authentic people through focused training and career development.

Position Summary:

The Housing Services Coordinator is responsible for managing a portfolio of properties under the direction of the Housing Services Manager. They deal with all aspects of housing management and customer care for residents in a responsive, efficient and quality manner.

The successful candidate will:

  1. Deal with all aspects of housing management, including property viewings, allocations, lettings, rent collection, repairs and tenant disputes.
  2. Liaise with Local Authorities and developers in relation to handovers and to complete pre- and post-handover tasks.
  3. Manage incidents of anti-social behaviour, breach of tenancies and dispute preparation for the Residential Tenancies Board.
  4. Liaise with external stakeholders regarding design and improvement proposals.
  5. Attend court hearings on behalf of the Association if required.
  6. Liaise with residents and community groups to encourage participation, involvement and community integration.

Person specification:

  1. Suitable candidates will have a relevant third level qualification in Housing Studies, Property Management, or related discipline.
  2. Own vehicle and full clean driving license required.
  3. Good understanding of MS Office.
  4. At least 2 years' experience in a housing management environment.
  5. Experience of core housing management tasks.
  6. Experience of working with the public in a customer-oriented environment.
  7. Experience of community work.
  8. Knowledge of GDPR, RTB Legislation and Regulation requirements.
  9. Excellent communication, interpersonal and relationship-building skills.
  10. Ability to work effectively as part of a team and independently.
  11. Good organisational and time-management skills.
  12. To participate on forums/working groups/committees as required.
  13. Promote a culture which is supportive of excellent service delivery and meets Tuath Housing's vision, mission, and values.
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