Data Analyst

What we offer

We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.

At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.

We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and finding better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.

Role overview

In this role you will be part of the Unify programme whose purpose is to have a unified and transparent customer management platform (cloud-based Microsoft Dynamics 365) across our Insurance Division which aligns to our philosophy of "One Irish Life". Unify will simplify and standardise customer engagement and this role will be responsible for developing KPI reporting during the agile implementation of the new platform. You will have the opportunity to develop insightful analysis as the programme delivers and enhances existing capability across the Irish Life businesses.

Team Background

• This role sits within our Unify Programme within the PMO team reporting to Unify Finance lead
• This team has responsibility for developing financial & non financial KPI reporting as the programme delivers capability to the business.
• Working with the PMO team, Product & Business owners to agree Value targets and supporting KPI's which will roll up from system Capability Level to a standard set of Value KPI's across the Program
• The Unify programme is made up of 6 workstreams, of which the PMO team works with and across each of the other workstreams, implementing governance, monitoring finance and developing the Value Framework reporting.

More specific responsibilities

• Gaining an understanding of Irish Life's current customer reporting of KPIs, data sources, products and business processes within the company.
• Participate in showcase of best practice for in scope process focusing on areas to enhance through standardization and use of OOTB capability. Areas for automation and AI assistance are measured.
• Participate in process re-engineering workshops to build out target end state. Measuring existing pain points versus target end state and associated value
• Working with product owners to confirm the lower level KPIs are captured, targets agreed with Value Owners and KPI reporting is developed and published.
• Review Design Authority submissions for each capability review, identifying core KPIs to demonstrate the value associated with each feature delivery.
• Participate in each Product iteration stage gates, focusing on Value and reporting
• Develop Unify standard monthly KPI dashboard for publishing
• Collaborating within the PMO team and wider Unify workstreams

What you will need to be successful in the role

The ideal candidate will have:

• An IT, Data Science, Actuarial or Mathematical based 3rd level degree, or relevant business or technical experience.
• Experience in analytical and programming tools such as Power BI, Excel, SQL, Tableau, Python.
• Knowledge of the fundamentals of AI and machine learning and experience in using machine learning algorithms.
• An analytical and enquiring mind, with the ability to find a solution to complex problems.
• Good communication skills, with the ability to tell the story behind data to our clients and present on this effectively.
• An ability to plan and organise their work, communicate progress and meet project deadlines.
• Experience in data modelling and data analytics as part of a project.
• Fundamental skills and knowledge in database structures and concepts.
• The capability to work on their own initiative in a demanding environment.
• Strong interpersonal and teamwork skills.

Problem Solving and Decision Making

Planning and Organising

Communication and Influencing

Team Working and Cross Functional Collaboration

Drive for Results

About us

Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.

We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.

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