Business/Systems Analysts

2 weeks ago

Dublin, Dublin City, Ireland The Recruitment Company Full time

Social network you want to login/join with:

Business/Systems Analysts (IT) - The Recruitment Company, Dublin

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Client:

The Recruitment Company

Location:

Dublin, Ireland

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

0bae69154387

Job Views:

6

Posted:

21.06.2025

Expiry Date:

05.08.2025

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Job Description:
  • Dublin 2 - office based role
  • Global business

A global organisation is seeking a ServiceNow Business Analyst to support and enhance its ServiceNow platform throughout the current implementation process. This is a key role within the IT team, focused on optimising ITSM processes, driving platform improvements, and delivering stakeholder value.

Key Responsibilities:

  • Maintain and enhance the ServiceNow platform, including biannual upgrades and new workflow development.
  • Analyse business needs, document requirements, and configure the platform accordingly.
  • Deliver training and provide support to end-users and fulfilment teams.
  • Collaborate with cross-functional teams to improve IT service delivery and reporting.
  • Drive continuous improvement and ensure alignment with best practices.

Ideal Candidate:

  • 2+ years' experience in a Business Analyst role with strong ServiceNow experience
  • Deep understanding of ServiceNow capabilities and ITSM processes (Incident, Problem, Change, Request, Configuration).
  • Certified ServiceNow System Administrator (CSA) ideally
  • Strong grasp of ITIL principles (ITIL v3 or v4 certification a plus).
  • Excellent analytical, communication, and stakeholder engagement skills.
  • Experience with Agile/Scrum; familiarity with Lean or Six Sigma is beneficial.

What's on Offer:

  • Opportunity to work on a global platform with cutting-edge tools.
  • Hybrid working model with flexible arrangements.
  • Career development and ongoing training in ServiceNow technologies.

Apply now to take the next step in your ServiceNow career.

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