Service Advisor

3 weeks ago

Loch Garman, Loch Garman, Ireland Audi Wexford Full time

Audi Wexford is seeking a Service Advisor to join our dedicated and professional team. This is a customer-facing role where you will represent our retail centre and deliver an exceptional service experience.

Responsibilities
  • Act as the first point of contact with customers via telephone, email, and face-to-face, converting queries into service bookings where appropriate.
  • Prepare and process all relevant service documentation.
  • Meet and greet all customers promptly in a professional and courteous manner.
  • Manage the handover and return of vehicles to customers.
  • Agree on costs, timelines, and service/repair details with customers.
  • Monitor the progress of vehicles throughout the day, keeping customers informed and obtaining approval for any additional work.
  • Liaise effectively with management, reception, warranty, parts, and sales teams.
  • Work collaboratively within the team to deliver a seamless customer experience.
What We're Looking For
  • Excellent customer-service and communication skills.
  • Ability to prioritise, multitask, and manage time effectively, particularly during busy periods.
  • Strong attention to detail when recording information in systems and documentation.
  • Capable of working independently or as part of a team.
  • A genuine interest in and knowledge of the motor industry.
Benefits
  • Competitive package with ongoing bonuses & incentives.
  • 20 days' annual leave.
  • Free on-site parking.
  • Company pension.
  • Gym membership discount.
  • Branded training and professional development.
  • Opportunities to attend events.
  • Positive working environment.
  • Monday to Friday working hours.

Why join us? At Audi Wexford, you'll be part of a dynamic team that values professionalism, teamwork, and outstanding customer service. If you're passionate about the motor industry and thrive in a customer-focused role, we'd love to hear from you.

Apply today and drive your career forward with Audi Wexford


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