Access to Care Advisor

3 weeks ago

Kilkenny, Kilkenny, Ireland UPMC Ireland Full time

Location: Aut Even Hospital

Job type: Permanent

Overview Of Role

The Access to Care Team provides end-to-end administration support to the hospital and its functions. The team manages all queries, telephone calls, and correspondence (paper and electronic) for areas including, but not limited to, Front of House, Admissions, Outpatient clinics, and Medical Records.

Primary Duties And Responsibilities

The team provides comprehensive administrative support to ensure smooth hospital operations, managing inquiries and correspondence efficiently.

Key Responsibilities
  • Ensure the efficient processing of all Access to Care functions across the hospital.
  • Maintain a professional image in all interactions with patients, staff, and visitors.
  • Manage all contractor, visitor, and patient pathways, adhering to policies and delivering professional service.
  • Distribute and track registration processes for stakeholders.
  • Handle car park inquiries in collaboration with hospital management.
  • Respond to hospital call volumes professionally and efficiently.
  • Manage voicemails and relay messages accurately.
  • Oversee Healthlink platform, respond to referrals, and ensure proper distribution.
  • Manage outpatient clinic schedules and liaise with consultants.
  • Ensure smooth patient admissions, verifying details per safety standards.
  • Complete daily insurance and revenue collections, and manage cancellations and reports.
  • Handle end-of-day cash reporting and coordinate with theatre scheduling and medical records.
  • Flexibility to work in other hospital areas as required.
Personnel

Follow hospital uniform policy and respect organizational values.

Quality & Safety – Safe Culture

Participate actively in quality and safety initiatives, audits, and performance improvements.

Health & Safety

Ensure personal and others' safety, report hazards, and attend safety training annually.

Information Governance

Maintain confidentiality of patient and staff information, handling records securely.

Qualifications & Experience
  • Previous experience in a similar administrative role.
  • Excellent customer care and interpersonal skills.
  • Proficiency in Microsoft Office; hospital systems experience advantageous.
  • Strong organizational skills and ability to work in a fast-paced environment.
Equal Opportunity Statement And Benefits

UPMC is an equal opportunity employer committed to diversity and inclusion. We offer competitive pay, comprehensive benefits including maternity/paternity leave, pension, death benefit, critical illness cover, performance rewards, flexible working, and career development opportunities.

About UPMC

UPMC is a leading multinational academic medical centre, dedicated to innovative, patient-focused care, with operations in Ireland providing high-quality healthcare since 2006, including hospitals and outpatient services across multiple locations.

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  • Access to Care Advisor

    3 weeks ago

    Kilkenny, Kilkenny, Ireland UPMC Ireland Full time

    Location: Aut Even HospitalJob type: PermanentOverview Of RoleThe Access to Care Team provides end to end administration support to the hospital and its functions. Access to care teams manage all queries, telephone calls and correspondence (paper and electronic) for the following areas, but are not limited to, Front of House, Admissions, Outpatient clinics &...

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