Operations Assistant

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Position Summary:

The International Operations team has an opportunity available for an International Operations Assistant. The successful candidate will be responsible for providing administrative support for all areas of the operation and, where needed, wider business. The Operations Assistant will also support our clients in respect of collecting their Client Due Diligence (CDD) documentation in line with our regulatory responsibilities in relation to Anti-Money Laundering (AML) and Counter Terrorism Financing (CTF) policies and procedures. Our internal systems will be used to capture a full overview of a client's risk profile and the successful candidate will need to understand that as 'first line of defence' they must be aware and highlight any suspicious activity in terms of Money Laundering (ML), Terrorist Financing (TF) or Fraudulent Activity (FA) on our High Net Worth (HNW) products.

As the team will be supporting International Operations the successful candidate might be required to work shift work on a rotational basis that may rotate between 8.00am - 10.00pm.

Main Accountabilities:

• Basic client and CDD document review and system input.

• Document imaging, managing documents, maintaining inventory for paper orders, maintain and indexing of documents for new business system(s).

• Ensuring all policy set up, filing and archiving is completed correctly as this information is needed for metrics, reporting, audit purposes etc.

• Process incoming and outgoing documents of an extremely time sensitive nature.

• Communicating with distributors and other departments in a workflow environment via email and/or phone.

• Manage system access to online portal and other client repositories.

• Collaborate with other job roles and client relationship managers to deliver an exceptional client experience and quality services.

• Assist with other projects or assignments as delegated by the manager.

The skills and experience required for this position include, but are not limited to the following:

• Being able to speak other languages to service our clients would be advantageous but not essential, eg fluent Spanish speaking.

• Experience learning and utilizing multiple IT systems and business processes with minimal supervision. Proficiency in the use of the MS Office suite of applications.

• Candidates should be inquisitive, analytical, and problem solvers able to come up with innovative solutions to increase client engagement.

• Strong communication skills including the ability to be direct in a positive, constructive manner are also essential.

• Candidates must be organized; highly motivated; quality and detail oriented.
• Must have a strong sense of team commitment, be able to adhere to tight deadlines and possess excellent follow-through.

• Client service skills are essential, with the ability to collaborate effectively with internal and external clients.

• A minimum of one (1) year, direct experience working in a bank or insurance institution with responsibility for carrying out due diligence review under Anti-Money Laundering regulations will be an asset, but not essential as full training will be provided.

• An undergraduate degree is desired (the equivalent in relevant work experience will be considered) but is not essential.

• Demonstrated ability to complete all tasks and responsibilities at more junior levels within the career framework.

• Demonstrating flexibility in the working day to service our clients as and when needed.

Additional Information:

The above statements are intended to describe certain responsibilities associated with this job position and certain required qualifications and should not be construed as an exhaustive list of all essential job responsibilities, duties, and skills required of employees so classified. For example, this document may not address the following types of requirements pertaining to the job position, which may also constitute and involve essential functions: travel; physical demands; or attendance requirements.

Unless indicated to the contrary in this document, regular, reliable, and predictable full-time job attendance in the office can be an essential function of this job position, including but not limited to timely arrival at work.

Additional essential job responsibilities may be addressed in separate documentation, or this document may be amended, revised, or revoked at any time in the sole discretion of the Company.

In addition, employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Category:
Customer Service / Operations

Posting End Date:
26/08/2025