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Food & Beverage Supervisor

1 month ago

Carrigaline, Cork, Ireland TN Ireland Full time

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  1. To liaise with all HOD's on a daily basis to ensure sufficient staffing levels.
  2. To manage all bookings.
  3. To supervise Collins bar and day-to-day operations within budgeted guidelines and to the highest standards.
  4. Preserve excellent levels of internal and external customer service.
  5. Identify customer's needs and respond proactively to all of their concerns.
  6. Lead F&B team by attracting, recruiting, training and appraising talented personnel.
  7. Establish schedules, policies and procedures.
  8. Provide a two-way communication and nurture an ownership environment with emphasis on motivation and teamwork.
  9. To assist in the daily operation of the Food & Beverage department.
  10. To be operationally responsible for the service delivery and standards throughout the F&B department building when on duty.
  11. To ensure that the highest level of cleanliness is upheld in all areas of responsibility.
  12. Be highly visible and interface with customers on a regular basis to obtain feedback on quality of product, service levels, and overall satisfaction; effectively respond to guest problems and complaints.
  13. To be operationally responsible for the service delivery and standards throughout the bar when on duty.
  14. Ensure that the back of house areas are in clean and proper condition.
  15. To handle all complaints in a calm, organized, and discreet manner ensuring complete service recovery every time.
  16. To get involved in and carry out training in the hotel.
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