Installer/Service Coordinator

3 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

McSport is Ireland's leading and most successful independent supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business who are passionate and dedicated in what we do With a team of over 80 industry experts, we are committed to supplying our customers with the highest standard of product, care and service.

About Us

McSport is Ireland's leading and most successful independent online supplier of sport and fitness equipment. We are a 100% Irish owned, second-generation family business. With a team of over 80 industry experts, we are committed to supplying our customers with the highest standard of product, care, and service.

We are looking for an experienced hands-on professional Gym Installer to join our team. You will have the chance to work for a well-regarded industry leader with a portfolio of distinguished clients. If you are up for a challenge, we would love to have you on our team This position is a Monday to Friday working week.

Rewards:

  • Use of gym
  • Laptop
  • Phone
  • Flexibility
  • Learning and development

We are looking for a dynamic and organised Installations & Service Support Coordinator to join our team. This pivotal role supports both our install and service teams, ensuring everything runs smoothly for our customers and internal departments.

Responsibilities:

  • Installer Support: Provide daily support to installers, assisting with technical queries, service manuals, troubleshooting, and customer concerns.
  • Scheduling & Calendar Management: Efficiently manage and schedule installer calendars, ensuring resources are prioritised based on location, job size, and customer needs.
  • Quote Management: Prepare pricing quotes for installations based on installer day-rates, travel distance, and job details.
  • Customer Communication: Call customers 48 hours before installation to confirm availability and address any installation questions.
  • Commercial Install Monitoring: Track commercial installs, monitor stock availability, and coordinate with the commercial team to resolve any stock issues.
  • SNAG Management: Track and resolve SNAGs (faulty or missing products), liaising with manufacturers, warehouse, and commercial teams as needed.
  • Reporting & Documentation: Maintain daily reports on install department activity, including pricing, SNAGs, and job status. Handle necessary paperwork such as RAMS and returns documentation.
  • Service Support: Assist the Service Coordinator with customer service inquiries, job booking, and warranty issue handling. Support Zendesk and other administrative systems.
  • Truck Scheduling: Manage the McTruck delivery schedule, collaborating with warehouse and sales teams for seamless logistics.

Skills & Requirements:

  • Strong organisational and time management skills
  • Excellent communication and problem-solving abilities
  • Experience with scheduling, quoting, and customer service
  • Proficiency in using work management software (e.g. WorkPal, Zendesk)

If you're ready to join a fast-paced team and take ownership of key operations, we'd love to hear from you

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