Customer Service Representative

3 weeks ago

Cork, Cork, Ireland Musgrave Group Full time

Join Musgrave: Where Innovation Meets Heritage, and People Drive Change

Musgrave is one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.

As we continue our journey toward becoming Ireland's most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as a Customer Service Representative.

What you'll be doing:

  • Consistently providing expert customer service to our retailer community in a friendly and professional manner.
  • Managing assigned queries, including queue management, logging all calls received, and ensuring calls are assigned to the appropriate tier two resolver groups as necessary.
  • Supporting our service excellence model, ICARE, across the business.
  • Sharing ideas within the team to improve processes and retailer communications.
  • Analyzing call and query patterns to identify opportunities for better service.
  • Contributing to creating a positive team environment.

What we're looking for:

  • A minimum of 2 years' experience in a busy, customer-focused environment.
  • Competency in PC packages, including the MS Office suite and Excel.
  • Previous experience with in-house database systems and spreadsheets.
  • A strong commitment to providing excellent customer experience, with great communication and interpersonal skills.
  • The ability to work proactively and complete tasks accurately and efficiently.
  • Experience working in a fast-paced environment with varied workloads.
  • Previous customer service experience, working to deadlines, and familiarity with Musgrave processes and systems, would be advantageous.

Why Musgrave:

  • Career Development: Opportunities for growth and learning.
  • Collaborative Environment: Work with a passionate team making a difference.
  • Innovation Focus: Value forward-thinking solutions.
  • Community Focus: Committed to making a positive community impact.
  • Legacy: Join a company with a long-standing commitment to community and innovation.

Are you ready to make a difference? Apply now and help us create a future where business success and positive change go hand in hand.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make accommodations for you during the interview process, please let us know.

Musgrave operates a Work Smart hybrid working model, allowing you to alternate between in-office and remote work.

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