Reservations Supervisor

Reservations Supervisor Glenroyal Hotel & Leisure Club

The 4-star Glenroyal Hotel & Leisure Club is seeking a detail-oriented and customer focused Reservations Supervisor to join our fantastic team. Conveniently located just a short stroll from Maynooth town centre and only a 25-minute drive from Dublin City Centre, the Glenroyal Hotel is easily accessible via national rail and bus services.

Role Overview:

As a Reservations Supervisor with the Glenroyal Hotel, you will help to lead our reservations department to ensure the smooth and efficient handling of all booking enquiries. You will assist the Reservations Manager in overseeing the daily operations, optimising room occupancy and delivering excellent guest service.

Main Responsibilities

Dealing with all incoming reservations via phone, email and web in a professional and friendly manner

Ensuring all queries are responded to within agreed timelines

Accurately inputting reservations into the Guestline reservations system

Communicate guest requests to the relevant departments promptly

Support the team in managing individual and group bookings

Skills & Experience Requirements:

Previous Hotel Experience In a Reservations Role Is Essential

Experience with a hotel PMS, with Rezlynx being an advantage

Excellent written and verbal communication skills

Good time management skills

An eye for detail

An organised multi-tasker

Experience managing group bookings is a distinct advantage

Passion for delivering exceptional guest service

We offer great team benefits including:

• Complimentary gym membership
• Free tea/coffee while on duty from Shoda Cafe
• Discount in hotel and beauty salon treatments
• Complimentary daily meals and snacks in canteen
• Staff canteen, changing room, shower facilities,
• Internal/ External Training provided
• Competitive salary based on experience
• Flexibility
• Free on-site Parking
  
  

If this sounds like the right fit for you, we'd love to hear from you
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