Cloud Support Engineer – DevOps

2 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

Social network you want to login/join with:

Client:

Amazon Web Services EMEA SARL (Irish Branch)

Location:

Dublin, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

6b948a200662

Job Views:

2

Posted:

20.03.2025

Expiry Date:

04.05.2025

Job Description:

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust for both our products and our service.

AWS Premium Support provides technical solutions to a wide range of global customers as they build their mission-critical applications on top of AWS cloud services. As a member of the AWS Premium Support team, you will be at the forefront of this transformational technology. You will work with leading companies in this space and directly with the engineering teams within Amazon who are developing new capabilities.

Do you have an interest in helping customers understand application architectures, integration approaches, or how to intelligently utilize their data? Do you want to be part of a customer-facing technology team helping to ensure the success of Amazon Web Services (AWS) as a leading technology organization? Would you like to become an expert in the latest cloud computing technologies?

Team:

You will be surrounded by people who are smart, passionate about cloud computing, and believe that world-class service is critical to customer success.

Career development:

We promote advancement opportunities across the organization to help you meet your career goals.

Training:

We have extensive training programs and mentoring to help you develop the skills required to be confident and successful in your role, and to expand your knowledge into new areas.

Work:

We value work productivity and flexibility. Premium Support employees can discuss suitable work location options (office/remote/hybrid) with their managers based on development stages and needs. The department follows a follow-the-sun model, with handovers to teams in other countries during night hours. There is no on-call requirement, but you may work Tuesday-Saturday or Sunday-Thursday.

Responsibilities:

Every day will bring new and exciting challenges. You will be primarily responsible for solving customer's cases through a variety of contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. Apart from working on a broad spectrum of technical issues, an AWS Premium Support Engineer may also coach/mentor new hires, develop & present training, create technical articles or how-to videos for the developer community, partner with internal development teams on complex issues, participate in new hiring, write tools/scripts to help the team, or work with leadership on process improvement and strategic initiatives.

BASIC QUALIFICATIONS
  • Fluent in Mandarin
  • Kubernetes management and troubleshooting knowledge and experience
  • Experience with container orchestration tools (e.g. Docker, OpenShift, Kubernetes)
  • Linux expertise (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies expertise (Windows Container, Hyper-V, etc.)
  • Deep understanding of IP Networking (TCP/IP, DNS, HTTP, SSL/TLS, etc.)
  • Troubleshooting skills at multiple levels of complexity
PREFERRED QUALIFICATIONS
  • Experience with Web and Application Server technologies (e.g. Apache HTTPD, Apache Tomcat, Nginx, Glassfish, JBoss, Puma, Passenger, IIS)
  • Experience with DevOps, Orchestration/Configuration Management and Continuous Integration technology (e.g. Chef, Puppet, Jenkins, Ansible)
  • Scripting language ability (e.g. Bash, PowerShell, Ruby, Python, Node.JS)
  • Experience with version control system (e.g. Git, Perforce, SVN, TFVC)
  • Experience managing full application stacks from the OS up through custom applications
  • Knowledge of AWS and Cloud Computing concepts (especially experience with AWS Elastic Beanstalk, AWS CloudFormation or AWS OpsWorks)
  • Effective communication skills to lead technical discussions and engage with customers in both English and Mandarin
  • Bachelor's degree in a Science/Technology/Engineering/Mathematics related field, or equivalent experience in a technical position
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