Patient Coordinator

Summary of Role

The key objective of the role of the Patient Coordinator is to operate as a key part of a multidisciplinary IVF Clinic team to provide excellent patient care and experience for all individuals and couples embarking on their fertility journey.

Our Patient Coordinators are a key point of contact for all Sims IVF patients/clients and as such are ambassadors for the Sims Group. The role holder is responsible for optimising clients/patients' satisfaction through the efficient operation of the Cork Clinic office and all administrative functions at Sims IVF Cork and will report to the Lead Patient Coordinator.

Key Duties/Responsibilities

Patient Support

• Answering patient queries
• Directing calls where necessary
• Meeting and Greeting Patients
• Appointment Bookings and Payments
• Dealing with external suppliers and contractors
• Coordinating the patient-experience from initial contact to post treatment; in a constructive, professional, and empathetic manner.
• Providing clear and concise information to patients through various communication tools

Administration

• Admissions – Processing new patients.
• Invoicing, Payment collection and Billing
• Document Scanning, Data Entry
• Providing timely administrative support to our multi-disciplinary team of Doctors, Fertility Nurse Team and Embryology
• Data Entry of Key Sample Analysis Results
• Process Employee access permit
• Process Visitor access permits

Key Behavioural Competencies

Personal Leadership

• Always acts with honesty and integrity.
• Has a realistic sense of self and impact on others
• Demonstrates patience and perspective in dealing with difficult situations.
• Accepts ownership of role and accepts accountability of role objectives.

Patient Care/Customer Service

• Demonstrates an ability to deliver excellence in standards of service to patients/clients.
• Presents a caring, engaging, and positive manner with patients/clients.
• Demonstrates an ability to obtain a clear understanding of patient/client needs.
• Lets patient/client know he/she is willing to work with them to achieve best outcome.

Teamwork

• Works co-operatively and effectively with colleagues from own and other departments with different skills and objectives to achieve best outcome.
• Listens and respects other points of view.
• Open to learning and passing on better ways of doing things.
• Open to innovative ideas with an ability to follow and implement protocols and procedures and clinic initiatives with his/her clinic colleagues.

Attention to Detail

• Ensures that one's own and others' work and information are complete and accurate.
• Follows required procedures to ensure high quality of work.
• Verifies information.
• Carefully reviews and checks the accuracy of information provided by others.

Initiative

• Identifies what needs to be done and acts before being asked or the situation requires it.
• Seeks out others involved in a situation to learn their perspectives.

Managing Change

• Demonstrates support for innovation and for organisational changes needed to improve the organisation's effectiveness.
• Supporting and implementing organisational change

Essential

• Education: 3rd level Qualification / PLC
• Minimum of 3 years' previous experience working with clients/patients as a key part of an administration or client-support team in the private/public sector
• Fluency in English language – Advanced level - written and verbal.

Desirable

• Previous experience working in a healthcare environment.

Core Working Hours – 37.5 per week

• 7.30am – 3.30pm – Monday – Friday or
• 8.00am – 4.00pm – Monday to Friday
• Hours to be agreed locally / occasional weekend work may be required.

Application Details

• Please submit a cover letter & up-to-date CV
• Email subject Line - Patient Coordinator Role July 2025
• Send to: recruitment.cork@sims.ie
• Closing date for this recruitment will be 5pm Tuesday January 21st