Assistant Front Office Manager

1 week ago

Cork, Cork, Ireland Corkinternatioanlairporthotel Full time

Join to apply for the Assistant Front Office Manager role at Cork International Hotel.

Job title: Assistant Front Office Manager

Reports to: Front Office Manager

Salary: €34,000 per annum

Your role is defined in terms of these values:

COMMITMENT to the PASSIONATE PURSUIT OF PERFECTION:
Every team member is expected to strive for the 'Passionate Pursuit of Perfection' to ensure that the hotel guest's comfort and satisfaction is catered for in a friendly, helpful, efficient and personalised manner.

SCOPE OF WORK:

  • To ensure the smooth running of all aspects of front office.
  • To ensure room sales are maximised.
  • To ensure an efficient and personalised service is offered to all guests in line with Trigon Hotel Group procedure brand service standards.
  • Assume overall responsibility for the Front Desk in the absence of the Front Office Manager.

MAIN DUTIES AND RESPONSIBILITIES:

  • Ensure day & night teams synergise & work together as one department.
  • Cross train employees to work on both days & nights.
  • Recruitment of staff for the Front Office on an ongoing basis, to maintain the talent bank.
  • To develop, motivate and carry out one-week reviews, job chats & Performance Review of all Front Office Staff.
  • To oversee and implement all staff training within Front Office and to ensure that signed training records are kept.
  • To maximise room sales always and ensure that all Front Office staff are focused on the team's sales objective.
  • To set monthly incentives and targets for all Front Office staff and feedback results.
  • To ensure all Trigon Hotel Group Health & Safety policies are adhered to.
  • To ensure that all tasks carried out by Front Office staff are carried out to the required standard.
  • To make recommendations to the Front Office Manager and Deputy General Manager regarding any new standards/procedures within the Front Office that may be required.
  • To prepare the rota for all Front Office staff and to forecast weekly wages.
  • To ensure the security of cash/float/safety deposits within the department.
  • To complete all company control documentation, banking and daily business.
  • To have a complete understanding of all aspects of Night Audit operations and carry out on an intermittent basis.
  • To report any comments, complaints and compliments to the General Manager.
  • To ensure a high level of personal/work cleanliness and hygiene within the department.
  • To ensure all duties are carried out in a safe manner regarding the Health & Safety/welfare of themselves, other members of staff, guests, or any other persons on Hotel's premises.
  • To adhere to the Company's code of conduct.
  • To report any thefts, breakages, damage or hazards.
  • To carry out any other reasonable request made by the management or Hotel guests.
  • It is a requirement of the Hotel and Company that employees avail themselves to training and communication meetings as required, for which notice will always be given.
  • Regularly review SoP Manuals.
  • Management of absenteeism.
  • Host monthly departmental meeting according to Trigon Hotel Group meeting criteria.
  • Responsible for correlating & internally publicising guest feedback.
  • Proactive customer relations.
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