Senior/Lead Network Engineer

4 weeks ago

Dublin, Dublin City, Ireland griddable Full time

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Description

Salesforce is looking for a Senior/Lead Network Engineer to join the Global Network Operations team. This team is responsible for 24x7 follow-the-sun support of the Salesforce environment. You will be responsible for incident management on all aspects of the production network, including break/fix and proactive maintenance to resolve outages and minimise potential future impact. This includes hardware/software lifecycle management, network hygiene/standardisation, run-list automation, and network monitoring improvements to proactively diagnose potential issues. You will provide third-line support for network-related customer issues and ensure that thorough root cause analysis is completed on all customer-impacting issues.

Responsibilities

  • Ensure all network issues are resolved in a timely manner, with minimal impact to customers.
  • Perform high-level troubleshooting and analysis to determine the root cause of network outages and implement workarounds and/or permanent solutions.
  • Isolate hardware and software problems on network devices and work with vendors to resolve issues as necessary.
  • Perform break/fix maintenance, such as RMAs, routing changes/traffic engineering, DDoS mitigation, etc.
  • Perform proactive network maintenance, such as code upgrades, hardware refreshes, config updates, peering/transit turnups, and cleanup/decoms.
  • Work collaboratively with engineering teams to proactively improve network stability and reduce the likelihood of future outages.
  • Provide third-line customer support and technical expertise for network-related issues.
  • Drive service ownership for the Network Cloud; assist in streamlining problem and change management processes, improving alerting and incident handling, and increasing automation.

Required Skills

  • High level of proficiency with TCP/IP networking and core technologies (MPLS, BGP, OSPF, DNS, HTTP, etc.).
  • Experience with Cisco and Juniper router and switch hardware installation and troubleshooting.
  • Experience deploying and managing large-scale distributed network environments.
  • Knowledge of firewalls and access-list configuration and troubleshooting.
  • In-depth knowledge and experience in Unix/Linux environments.
  • Experience with performance analysis, systems software, and systems architecture.
  • Knowledge of system performance methodologies with hands-on empirical monitoring and data-driven decision making.
  • Strong analytical problem-solving skills and ability to troubleshoot complex issues quickly while handling multiple priorities.
  • Team-oriented with good written and verbal communication skills and strong time-management abilities.

Desired Skills

  • Experience configuring and troubleshooting load balancers, particularly F5.
  • Packet analysis, network analysis tools, troubleshooting, and analytical fault diagnosis.
  • Experience deploying, customizing, and scaling a network monitoring solution.
  • Proficiency in scripting/programming with Python, Perl, etc.

Other Requirements

  • Ability to participate in an on-call rotation to provide network engineering support on weekends.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting

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