Reservations Manager

2 weeks ago

Dublin, Dublin City, Ireland Mamica Ltd. - The Firm Full time

This large, popular four-star hotel is currently recruiting a Reservations Manager to ensure the smooth and efficient operation of the reservations office, working closely with the wider hotel team.

Key responsibilities:
  • Ensure all customer reservations/enquiries, phone and email, are dealt with in a timely and accurate manner.
  • Ensure reservations team are properly trained to the highest of service standards (telephone etiquette, written correspondence, genuine customer care).
  • Ensure reservations team are fully trained on proper systems usage.
  • Maximise rooms and other revenue sales through efficient revenue management.
  • Be aware of and analyse all forthcoming business on a regular basis.
  • Provide daily, weekly and monthly reporting as required.
  • Provide ongoing reservations support to wider hotel team, keeping in regular communications with the other departments.
The ideal candidate:
  • Minimum of two years' experience as Reservations Manager in a large, quality hotel property with solid mix of business: corporate, leisure, C&B.
  • Degree/diploma in Hospitality or Revenue Management.
  • Excellent written and verbal communication skills.
  • Strong systems knowledge (PMS, booking engines, channel managers, MS Office).
  • Strong customer service ethos and background.
  • A can-do attitude and the ability to work well in a team.
  • Excellent organisational skills and the ability to multi-task.
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