Member Services Officer

4 weeks ago

Maynooth, Co Kildare, Ireland Lifecu Full time
Overview

Member Services Officer - Administration Permanent at Life Credit Union. This is a full-time, permanent role (37.5 hours per week) based at the Newbridge branch, with hybrid work considered after successful training.

Responsibilities
  • Processing digital membership applications and handling member queries via phone and online channels.
  • Assisting with digital current account applications and providing ongoing support to account holders.
  • Managing and processing electronic payment files to ensure smooth transactions.
  • Handling all online and email correspondence from members efficiently.
  • Overseeing the deceased account and account transfer processes with sensitivity and accuracy.
  • Answering external membership queries and processing card payments over the phone.
  • Performing general administrative tasks to support the smooth operation of the Member Service Hub.
  • Co-operating with the manager in the development and/or implementation of new technology or services.
  • Being aware of and compliant with procedures, legislation and regulations governing Credit Union operations.
  • Complying with Health & Safety regulations as directed by the credit union.
  • Undertaking such other reasonable and lawful duties as assigned by the manager.
Education, Skills & Experience
  • Possess a QFA or APA qualification, or be willing to obtain the qualification if not already held.
  • Strong communication and interpersonal skills; able to engage effectively with members and colleagues.
  • Collaborative team player with a proactive, can-do attitude.
  • Customer-focused with a friendly, professional, and helpful approach at all times.
  • Exceptional accuracy and attention to detail; high-quality work.
  • Ability to work under pressure while managing multiple tasks efficiently.
  • Self-motivated and able to work independently; take initiative when needed.
  • Adaptable and flexible to changing business needs.
  • Minimum education: Leaving Certificate or equivalent qualification.
  • Proficiency in Microsoft Office, particularly Word, Outlook, and Excel.
  • Strong problem-solving skills with the ability to assess situations and find effective solutions.
  • At least 12 months of work experience in a team-oriented environment.
  • Life Credit Union is committed to attracting a diverse range of backgrounds, skills, and abilities to enhance member service.

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