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Senior Customer Care Specialist

1 month ago

Dublin, Dublin City, Ireland Cpl Full time
Senior Customer Care Specialist | French Speaking | Premium ClientsSenior Customer Care Specialist | French Speaking | Premium Clients

Location: Remote in Ireland

Job Type: Full-time, Permanent

Salary: €55,000 plus full list of benefits

A leading tech company is seeking French speaking customer care professionals to join their Client Care team. This is an excellent opportunity for someone passionate about delivering exceptional support and eager to grow within a dynamic, international environment.

Key Responsibilities

  • Provide consultative support, consistently going the extra mile for customers
  • Manage complex, high-priority customer cases from start to finish
  • Communicate clearly in English and French, both spoken and written
  • Collaborate with other departments and product teams to resolve complex queries
  • Ensure high levels of customer satisfaction
  • Demonstrate flexibility, resilience, and a consistently positive attitude

Your Profile
  • Fluency in French and English (written and spoken – C2 level)
  • Previous experience in a customer-facing role (Customer Service or Technical Support)
  • Experience in hospitality setting is a plus
  • Strong critical thinking and problem-solving abilities
  • Proactive and customer-focused mindset
  • Comfortable working flexible hours, including weekends and public holidays

Location
  • Remote in the Republic of Ireland

Benefits
  • Annual bonus and Equity Scheme
  • Healthcare and Pension Scheme
  • Other perks and benefits

If you're passionate about delivering top-tier support and thrive in a dynamic environment, this role is for you.

Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionCustomer Service
  • IndustriesTravel Arrangements

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