System Engineer II

Overview

At Qualtrics, we create software that helps the world's leading brands deliver exceptional frontline experiences, build high-performing teams, and design products people love. We are the creators and stewards of the Experience Management category serving over 18K clients globally. We believe that building a category requires grit, close-knit teams, and unwavering dedication to serving our customers.

When you join one of our teams, you will be part of a nimble group empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved together, by passing the mic and iterating until the best solution emerges. Across industries—from retail to government to healthcare—we are on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people worldwide who share that mission.

System Engineer II
Why We Have This Role

Our team is a collection of engineers who are riding the cutting edge of cloud computing and web scalability. We organize and sort terabytes of data and build solutions used by millions of users daily. We design tools that make sophisticated research simple. Our teams are empowered to choose technologies that best solve each problem, and you will have opportunities to impact our full-stack product—from Web and mobile UI to data visualization, analysis, microservices APIs, data storage, and processing.

How You'll Find Success

• Deep knowledge in Linux systems and a variety of open source tooling/technologies
• Establishing productive working relationships with other platform teams, AWS counterparts, security, and compliance teams
• Designing with an eye towards scalability, both in technical measures and organizational processes
• Possessing a customer-obsessed attitude when working with application teams within the company
• Emphasize scalable and high-performance architectural design, ensuring solutions are both efficient and sustainable
• Maintain a proactive mindset to identify gaps in platform performance and address them effectively

How You'll Grow

• You will be working with cutting edge Kubernetes ingress technologies, like Gateway API, to architect and implement how application ingress works at enterprise scale
• You will gain expertise in DNS and service discovery technologies, including Route53
• You will work with Cilium and Hubble as part of the service mesh and application visibility layer of our infrastructure

What You'll Do

• Influence the way that engineers at Qualtrics run applications through best-in-class tooling and services
• Create, deploy, and operate services that ensure our platform meets goals for availability, scalability, and performance
• Help define how Qualtrics engineers operate containerized workloads
• Architect services and design best practices for service discovery across Qualtrics engineering
• Participate in periodic on-call responsibilities as part of a global team

What We're Looking For On Your Resume

• Experience in high-level languages like Go/Python and scripting languages like Bash
• Experience with distributed systems and microservices architectures
• Proven ability to troubleshoot complex issues, navigate unfamiliar code, and quickly learn new technologies
• Strong experience with Linux OS and its administration
• Understanding of containerization technologies (Docker, Kubernetes)
• Excellent analytical and problem-solving skills
• Strong communication skills and ability to work effectively within a team and across various teams
• Good understanding of web technologies & protocols e.g. TCP/IP and HTTP
• Experience with professional software engineering practices (e.g. unit testing, code reviews, design documents)
• Experience with Infrastructure as Code and automation tools (Terraform, Ansible, Puppet, Chef)
• Knowledge and practice of DevOps culture
• Experience in incident response and root cause analysis

What You Should Know About This Team

• On the Platform Infrastructure team, we work closely with AWS, aligning with our AWS TAMs to understand their internal roadmap of enterprise-focused service mesh, API gateways, and container orchestration features.
• We work at tremendous scale; our services must scale to support the entire landscape of Qualtrics engineering.
• Thousands of hosts in regions across the globe.
• This team sits alongside other internal platforms, infrastructure, and developer experience teams that power Qualtrics.
• We hold a high bar across these teams and foster a culture of transparent discussion and rigorous design reviews.

Our Team's Favorite Perks And Benefits

• Annual Leave: 25 days per year plus one additional day for each year of service (to a max of 5)
• Private medical insurance - health & dental cover for you and your dependents
• Wellness reimbursements via our dedicated platform
• Qualtrics Experience Program - a yearly bonus for an experience of your choosing
• Group life & income protection insurance
• Free breakfasts, lunches, snacks, and drinks for everyone in the office

Location

Dublin, County Dublin, Ireland

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws: Family, Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act.

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.

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