Trinny London, Team Lead, Full Time, Permanent

GET TO KNOW US

Here at Trinny London, we're changing the face of makeup and demystifying skincare, and we're only just getting started. Founded in 2017 by Trinny Woodall, Trinny London is challenging people all over the world to rethink their routines.

KNOW THE ROLE

Are you ready to rethink your routine? We have an exciting opportunity for a Team Leader to join our Canary Wharf Kiosk Reporting to the Business Manager, you will support in aspects of counter management. A Trinny London Artist is the true heart of where all the magic happens, on our counters. Based on the counter, you are responsible for encompassing our mission of giving our customers the tools to be their best every day using our stackable, portable, curated makeup range and our award-winning skincare. You do this by combining your expert artistry skills with exceptional product knowledge and a passion for building lasting emotional connections. You believe in the product being accessible to everybody and you can adapt your style to suit the needs of your customer.

Your key responsibilities are:

• Conduct all types of services such as pre-booked appointments and walk-ups, ensuring that you deliver the Trinny London Match2Me experience to all

• Delivering impeccable customer service, sharing your knowledge with each customer

• Embody Trinny London's brand and style and priding yourself on knowing that your customers are returning back to you

• Ability to work in a fast-paced environment to achieve and exceed KPIs. Feed on the buzz of achieving your goals and being the best you can be

• Working with our education and training team to continually offer best-in-class makeup advice and services

• Staying up to date with the latest skincare and makeup trends, improve your product knowledge and elevating your artistry

• Driving sales in order to reach daily and monthly sales targets

• Assist your Business Manager with:

• Planning events to increase sales and footfall

• Completing and distributing rotas via our HR system and rota system

• Motivating and inspiring the team to improve their artistry & product knowledge

KNOW WHAT WE'RE LOOKING FOR

• Experience in a retail makeup artist position, ideally within the luxury sector

• Passionate for makeup and skincare

• Experience with customer relationship management and data capture targets

• Adaptable and confident with an ever-changing, fast-paced and high-pressured environment

• Positive and can-do attitude

• Strong communication and mathematical skills

• Comfortable and motivated by working towards and exceeding targets and KPIs

• Organised, punctual and flexible to work retail hours, including bank holidays and weekends

• Personable with a customer-centric mindset

We always love to hear from anybody interested in the Trinny London team Although we are looking for the essential skills listed above for this role, we're always keen to hear from ambitious individuals looking for their next challenge.

KNOW HOW WE WORK

Experience is our business:Our customer engagement sets the bar in service and experiential retail, giving our customers something to love every time.

We Are More Than Shops:We create enjoyable places, to excite, where people socialise, discover, learn and are inspired, and where local communities are enriched.

We are Curators:Our unique range of product and services are key to the sense of excitement that Brown Thomas Arnotts is renowned for, whether for a special day or every day, things thatmake our customer's lives better.

We Care for Our People: We believe a great customer experience starts with a great people experience. That is why we promote a culture where talent is nurtured and where creativity and learning are valued.

We Succeed by Working Sustainably:We are community-focused and our aim is to cultivate retail environments that are conscious, considerate and commercial.